Daviyohn Fulton
Smyrna,GA
Summary
Accomplished professional with a proven track record in fast-paced environments, exemplified by a distinguished tenure at MARTA. Expert in route planning and passenger safety, complemented by exceptional customer relations skills. Increased customer satisfaction through meticulous attention to detail and adherence to DOT regulations, driving operational excellence. Qualified Bus Operator with background of safe travel and transport. Bilingual professional knowledgeable in assisting passengers in distress, notifying dispatch of location and reporting suspicious activity.
Overview
10
10
years of professional experience
Work History
Bus Operator
MARTA
04.2022 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Maintained full understanding of local roads and traffic patterns.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
DOT Courier
DHL
01.2021 - 04.2022
- Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
- Prepared over 150 packages for shipment by securely wrapping items, labeling accurately, and following any specific instructions provided by clients or dispatchers.
- Supported 25 warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
- Enhanced delivery efficiency by optimizing routes and utilizing advanced GPS navigation systems.
- Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
Security Officer
Silverstone Security
04.2018 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Water Restoration Technician
Servpro
08.2016 - 07.2017
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
- Collaborated with insurance adjusters to expedite claims processing for clients affected by water damage incidents.
- Consistently met or exceeded company revenue targets through diligent attention to detail in every phase of the restoration process.
Overnight Manager
Quick Trip
01.2016 - 09.2016
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
Assistant Manager
Ross Stores
12.2015 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Dept Associate
K Mart
05.2014 - 01.2015
- Supported senior executives with detailed reports on key performance indicators, enabling informed strategic planning decisions.
- Conducted research for various department initiatives, supporting informed decision-making processes.
- Reduced errors in data entry by maintaining accurate records and diligently verifying information.
- Provided excellent customer service by addressing inquiries promptly and professionally, resulting in increased satisfaction rates.
- Contributed to departmental goals by proactively identifying areas for improvement and recommending actionable solutions.
- Collaborated with cross-functional teams, fostering strong working relationships and improving overall performance.
- Managed complex projects from inception to completion, ensuring timely delivery of required outcomes.
Education
No Degree - Biology
Fort Valley State University
Fort Valley, GA05.2027
High School Diploma -
Newton High School
Covington, GA05.2013
Skills
- Clean Driving Record
- Vehicle Inspection
- Fuel Efficiency
- Defensive Driving
- Accurate Recordkeeping
- Wheelchair support
- Weather Conditions Adaptation
- Traffic laws compliance
- Safe Driving Practices
- Troubleshooting skills
- Effective communication skills
- Customer relations skills
- Mechanical Knowledge
- Route Navigation
- Route Planning
- Guest Relations
- Passenger Safety
- Commercial driving
- Passenger Interaction
- DOT standards
- DOT Regulations
Timeline
Bus Operator
MARTA
04.2022 - Current
DOT Courier
DHL
01.2021 - 04.2022
Security Officer
Silverstone Security
04.2018 - 01.2021
Water Restoration Technician
Servpro
08.2016 - 07.2017
Overnight Manager
Quick Trip
01.2016 - 09.2016
Assistant Manager
Ross Stores
12.2015 - 07.2016
Dept Associate
K Mart
05.2014 - 01.2015
No Degree - Biology
Fort Valley State University
High School Diploma -
Newton High School