Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Lead Manager
Pilot Flying J Wendy's
07.2020 - 02.2023
Cooperated with coworkers to improve customer experience and manage storefront.
Evaluated employee performance and coached and trained to improve weak areas.
Supervised employees and oversaw quality compliance with company standards for food and services.
Coached crew members to optimize performance and motivate toward more efficient work.
Set overall vision and provided team leadership.
Built, managed and coached insourced and outsourced teams.
Clerical Assistant
Boys & Girls Club
03.2017 - 04.2017
Provided clerical support to company employees by copying, faxing and filing documents.
Interacted with customers by phone, email or in-person to provide information.
Responded to inquiries from callers seeking information.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
High School Diploma -
Brawley Union High School
Brawley, CA
06.2020
Skills
Sports Nutrition
Employee Relationships
Accurate Money Handling
Inventory Accuracy
Shift Work
Corrective Actions
Handling Customer Complaints
Rule Enforcement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead Manager
Pilot Flying J Wendy's
07.2020 - 02.2023
Clerical Assistant
Boys & Girls Club
03.2017 - 04.2017
High School Diploma -
Brawley Union High School
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