Azjah Owens
Melbourne,FL
Summary
Dynamic leader with a proven track record at Lizzy's Soul Food, adept in team leadership and time management. Enhanced customer satisfaction and maximized team performance through effective decision-making and customer service skills. Demonstrated ability to improve operational efficiency, achieving significant results in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Manager
Lizzy's Soul Food
Melbourne, FL
01.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons
- Cook, Clean, and keep the work place sanitized and organized.
- Maximized performance by monitoring daily activities and mentoring team members.
Support Coordinator
Avertrix Solutions Inc
4690 Lipscomb St
04.2022 - 08.2024
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
Manager
Wendys
Palm Bay, FL
12.2019 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Taco Bell Restaurant
Satellite Beach, FL
03.2017 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Housekeeper
Days Inn Hotel
Melbourne, FL
03.2016 - 03.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Package Handler/Warehouse Sorter
UPS
Palm Bay, FL
08.2015 - 03.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Prep Cook/Service Crew Member
Mcdonalds
Satellite Beach, FL
02.2010 - 03.2014
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Educator Inc. Christian School
Merritt Island, FL08-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Cleaning techniques
- Health and safety compliance
- Packaging
- Loading and unloading
- Workplace cleanliness
- Safe food handling
- Food handling
- Food preparation
- Quick-learning
Timeline
Support Coordinator
Avertrix Solutions Inc
04.2022 - 08.2024
Manager
Wendys
12.2019 - 03.2022
Manager
Taco Bell Restaurant
03.2017 - 02.2019
Housekeeper
Days Inn Hotel
03.2016 - 03.2017
Package Handler/Warehouse Sorter
UPS
08.2015 - 03.2016
Prep Cook/Service Crew Member
Mcdonalds
02.2010 - 03.2014
Manager
Lizzy's Soul Food
01.2008 - Current
High School Diploma -
Educator Inc. Christian School