Azley Telusma
Lauderhill,FL
Summary
Motivated information technology intern ready to contribute support and skills to technology team. Brings in-depth understanding of how to configure devices, networks and operating systems. Skilled with various software and adapts easily to changing scopes, processes, and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Healthcare Billing Recovery Agent
Performant Inc
Sunrise, FL
10.2023 - Current
- Developed strategies for locating and recovering defaulted loans in a timely manner.
- Conducted skip tracing activities to locate debtors who had moved or changed contact information.
- Negotiated payment arrangements with debtors in accordance with company policies and procedures.
- Provided customer service support by responding promptly to inquiries from clients regarding their accounts.
- Researched complex cases involving multiple parties in order to develop an effective resolution strategy.
Benefits Verification Specialist
Vitacare Pharmacy
Boca Raton, FL
10.2022 - 10.2023
- Reviewed and verified eligibility of patients for benefits coverage.
- Processed and tracked patient benefit claims according to established procedures.
- Provided detailed information about insurance plans and benefits to health care providers, patients, and staff members.
- Maintained accurate records of all verification activities in a timely manner.
- Assisted customers with questions regarding their eligibility status or benefit coverage.
Customer Service Representative
Vision Service Plan Inc.
Sunrise, FL
04.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Applied Science - Healthcare Administration
Broward College
Fort Lauderdale, FL05-2023
Information Technology
Broward College
Fort Lauderdale, FLSkills
- Call center operations experience
- Strong problem-solving aptitude
- Payment Processing
- Decision-Making
- Clear Communication
- Billing dispute resolution
- Microsoft Office
- Proficiency in Excel
- Skip Tracing
- Investigative research
- Problem-Solving
Certification
- CompTIA Linux +XK0-005
Timeline
Healthcare Billing Recovery Agent
Performant Inc
10.2023 - Current
Benefits Verification Specialist
Vitacare Pharmacy
10.2022 - 10.2023
Customer Service Representative
Vision Service Plan Inc.
04.2021 - 10.2022
Associate of Applied Science - Healthcare Administration
Broward College
Information Technology
Broward College
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