Jesse Roache
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
7
7
years of professional experience
Work History
Account Recovery Agent I
Liberty University
05.2024 - Current
- Take Inbound Calls/Make Outbound calls (min 80 per day)
- Help students navigate their financial obligations
- Resolve outstanding balances on students accounts
- Accurately maintain and update account information ensuring data integrity and compliance with policies
- Train new employees on policy and procedures
Traveling Training Manager
Noble Bay Equities
08.2023 - 05.2024
- Travel to bidded routes
- Learn route in timely manner
- Create Indeed Job for position
- Interview, hire, Train applicant
- 251-978-9588
License Examiner I
State Of Alabama DMV
02.2023 - 08.2023
- Administer Written Exams
- Administer Road tests
- Assist Customers with License renewals, applications, etc
- 251-660-2330
Receiver
Bucees
11.2022 - 02.2023
- Price Mark incoming freight
- Stock back room with overflow
- Inventory back room
- Help stock & clean store
Bus Driver
Manteno District No 5
08.2021 - 10.2022
- Drive morning and afternoon routes
- 815-928-7000
Letter Carrier
USPS
05.2020 - 08.2021
- Vehicle Inspection every morning
- Case in First Class, flats, and SPURS
- Pull Down and load vehicle
- Deliver mail and packages
- Pivot when needed
- Double case when needed
- 815-935-6331
Administrative Assistant
Cottage Hill Church
05.2018 - 09.2019
- Utilize Microsoft Office including Powerpoint, Publisher, Excel, Word
- Answer incoming calls and direct as needed
- 413-785-1891
Education
High School -
Bradley-Bourbonnais Community High School
05.2008
Course - Microsoft Office
Kankakee Community College
01.2008
Skills
- Professional telephone etiquette
- Debt negotiation
- Skip tracing
- Legal compliance
- Strong problem-solving aptitude
- Call center operations experience
- Asset recovery
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Documentation skills
Languages
English
Native or Bilingual
Timeline
Account Recovery Agent I
Liberty University
05.2024 - Current
Traveling Training Manager
Noble Bay Equities
08.2023 - 05.2024
License Examiner I
State Of Alabama DMV
02.2023 - 08.2023
Receiver
Bucees
11.2022 - 02.2023
Bus Driver
Manteno District No 5
08.2021 - 10.2022
Letter Carrier
USPS
05.2020 - 08.2021
Administrative Assistant
Cottage Hill Church
05.2018 - 09.2019
Course - Microsoft Office
Kankakee Community College
High School -
Bradley-Bourbonnais Community High School
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