Summary
Overview
Work History
Education
Skills
Certification
Volunteer work
Hobbies and Interests
Languages
References
Timeline
Generic

Azlyn Hailey

Charlotte,NC

Summary

Shift Leader with proven ability to drive team performance and achieve objectives through effective leadership. Skilled in training and operational problem-solving, leveraging front-line experience to enhance team collaboration. Adept at balancing the needs of customers, company, and employees to foster a productive work environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Dave's Hot Chicken
Charlotte, North Carolina
07.2025 - Current
  • Supervised team members during busy shifts to ensure efficient service.
  • Trained new staff on menu items and customer service standards.
  • Managed daily inventory levels, ensuring adequate supplies for operations.
  • Coordinated team schedules to meet peak service demands effectively.
  • Implemented food safety practices to maintain health compliance standards.
  • Assisted in resolving customer complaints with professionalism and care.
  • Monitored kitchen operations for quality control and efficiency improvements.
  • Facilitated team meetings to encourage communication and collaboration among staff.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Supervised daily operations to ensure smooth workflow and team efficiency.
  • Trained new staff on company policies and procedures for effective performance.

Front End Team Associate

Walmart
Greenville, North Carolina
03.2025 - 07.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained a productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Increased customer satisfaction by providing exceptional support and resolving issues on time.
  • Operated the register to process payments and collect cash payments for order totals.
  • Created appealing displays for routine arrangements and special promotions.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained inventory levels by restocking shelves and organizing displays.
  • Operated cash registers, processed transactions, and handled returns efficiently.

Team Member

Dave's Hot Chicken
08.2023 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payments for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

Bachelor of Science - Nursing

North Carolina Central University
Durham, NC
06-2028

High School Diploma -

Phillip O. Berry Academy of Technology High School
Charlotte, NC
06-2024

Skills

  • Meeting facilitation
  • Decision-making capacity
  • Customer service
  • Problem-solving
  • Positive attitude
  • Teamwork and collaboration
  • Cleaning
  • Money handling
  • Clear communication
  • Cash handling
  • Relationship building
  • FLUENT IN English
  • Medical terminology
  • Critical thinking
  • Team collaboration
  • Time management
  • Employee training
  • Attention to detail
  • Conflict resolution
  • Policy and procedure enforcement
  • Team leadership
  • Role modeling
  • Complaint resolution
  • Team motivation
  • Shift leadership
  • Rules enforcement
  • POS system operation
  • Shift checklists
  • Action planning

Certification

  • CPR/AED, American Heart Association - 1/8/2024- 01/2026

Volunteer work

  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Enhanced community engagement by organizing and leading local clean-up events.
  • Novant Volunteer

Hobbies and Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact.
  • I like trying new recipes and food trends.
  • I enjoy cooking for friends and family gatherings.
  • Passionate about balancing physical health with mental and emotional wellness.
  • Healthcare and nursing, maternal health, patient care, anatomy and physiology, volunteering and shadowing in a medical setting.

Languages

English

References

References available upon request.

Timeline

Shift Leader

Dave's Hot Chicken
07.2025 - Current

Front End Team Associate

Walmart
03.2025 - 07.2025

Team Member

Dave's Hot Chicken
08.2023 - 03.2025

Bachelor of Science - Nursing

North Carolina Central University

High School Diploma -

Phillip O. Berry Academy of Technology High School

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