Azra Sabanovic Sunje
Clinton Township,MI
Summary
Dynamic Senior Relationship Banker at Comerica Bank with a proven track record in portfolio management and cross-selling techniques. Enhanced customer satisfaction through tailored financial solutions and strategic initiatives. Adept at fostering teamwork and collaboration, mentoring junior staff, and driving business development to achieve growth objectives.
Overview
23
23
years of professional experience
Work History
Senior Relationship Banker
Comerica Bank
Clinton Township, MI
08.2020 - Current
- Cultivated strong client relationships through personalized financial advice and tailored banking solutions.
- Led initiatives to enhance customer experience, resulting in improved satisfaction ratings and retention rates.
- Mentored junior bankers on compliance, product knowledge, and effective sales techniques.
- Analyzed client portfolios to identify opportunities for cross-selling bank products and services.
- Streamlined operational processes, increasing efficiency in account management and service delivery.
- Collaborated with branch management to develop strategic plans for market expansion and growth initiatives.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
Loreal Educator. Hair Artist
Bianchi's Inc
Birmingham, MI And Troy, Mi
09.2002 - 08.2020
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Utilized educational technology to enhance instructional delivery and student engagement.
- Assessed student progress through formative and summative evaluations, adjusting teaching strategies accordingly.
- Collaborated with photographers to create visually compelling images for fashion shoots and promotional campaigns.
- Conducted thorough skin analysis to recommend appropriate products tailored to individual client needs and preferences.
- Trained and mentored staff in product knowledge and client engagement techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Patient Coordinator
The Harake Institute
Troy, Mi
05.2016 - 01.2019
- Coordinated patient appointments, ensuring optimal scheduling and reduced wait times.
- Managed patient records using electronic health record (EHR) systems to maintain data accuracy.
- Facilitated communication between patients and medical staff to enhance care delivery.
- Trained new staff on workflow processes and patient management protocols for consistency.
- Developed and implemented strategies to streamline patient intake procedures, improving efficiency.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Skills
- Cash flow analysis
- Loan origination
- Portfolio management
- Wealth management
- Commercial lending
- Cross-selling techniques
- Investment advisory
- Creative thinking
- Community relations
- Business development
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Adaptability and flexibility
Accomplishments
Grew client base and exceeded monthly sales and goals.
Languages
Croatian
Native or Bilingual
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
Slovenian
Professional Working
Timeline
Senior Relationship Banker
Comerica Bank
08.2020 - Current
Patient Coordinator
The Harake Institute
05.2016 - 01.2019
Loreal Educator. Hair Artist
Bianchi's Inc
09.2002 - 08.2020