Azraa Kamil
Amarillo
Summary
Customer-focused banking professional with hands-on experience in financial services, client relations, and transaction processing. Proven ability to build strong customer relationships, identify client needs, and deliver tailored financial solutions. Known for maintaining accuracy, handling sensitive information with discretion, and creating positive customer experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amarillo National Bank
09.2024 - Current
- Deliver personalized banking support by assisting customers with accounts, transactions, and financial inquiries
- Build strong client relationships through professional communication and problem-solving
- Identify customer needs and recommend appropriate banking products and services
- Resolve account issues efficiently while maintaining a high level of customer satisfaction
- Ensure compliance with banking regulations and protect confidential financial information
- Promoted from Teller to Customer Service Representative
Payroll Specialist
G2 Secure Staff
Irving
06.2022 - 12.2024
- Processed payroll for 6,000+ employees with strict accuracy and confidentiality
- Managed wage garnishments, deductions, and payroll adjustments
- Maintained compliance with federal and company regulations
- Met high-volume deadlines while minimizing errors
Administrative Assistant
G2 Secure Staff
Irving
05.2021 - 06.2022
- Supported daily office operations and maintained organized filing systems
- Assisted with audits, reporting, and document tracking
- Handled sensitive employee and financial records with discretion
- Utilized Microsoft Excel for reporting and data management
Crew Trainer
McDonald's
Amarillo
03.2017 - 02.2021
- Trained new crew members on operational protocols and customer service standards.
- Assisted in scheduling shifts and managing team availability effectively.
- Maintained accurate cash register and handled daily cash deposits.
Education
Amarillo College
05-2026
Diploma -
Amarillo High School
01-2019
Skills
- Customer Relationship Management
- Financial Transactions
- Cross-Selling & Product Recommendations
- Microsoft Excel & Office Suite
- Data Entry & Record Management
- Compliance & Confidentiality
- Problem-Solving
- Communication
- Time Management
Languages
Fluent in Arabic
Timeline
Customer Service Representative
Amarillo National Bank
09.2024 - Current
Payroll Specialist
G2 Secure Staff
06.2022 - 12.2024
Administrative Assistant
G2 Secure Staff
05.2021 - 06.2022
Crew Trainer
McDonald's
03.2017 - 02.2021
Amarillo College
Diploma -
Amarillo High School