Azraf Hossain
Lawrenceville,GA
Summary
Compassionate nursing graduate and customer service professional with healthcare, patient support, administrative, and retail experience. Skilled in patient relations, front-desk operations, insurance assistance, documentation, conflict resolution, and communication in fast-paced environments. Proven ability to provide exceptional service to patients, visitors, customers, and staff while maintaining accuracy, professionalism, and confidentiality.
Overview
2
2
years of professional experience
Work History
Sales Representative
Metro by T-Mobile
01.2026 - Current
- Provide exceptional customer service by assisting customers with account management, device support, service plans, and billing inquiries.
- Educate customers on insurance coverage, protection plans, warranty programs, and claim procedures while ensuring accurate documentation.
- Coordinate with insurance providers and third-party vendors to resolve claims and service-related concerns.
- Maintain confidential customer information, verify account details, process payments, and update records with accuracy.
- Resolve customer concerns through active listening, de-escalation, and problem-solving techniques.
- Consistently achieve performance goals while managing high-volume customer interactions in a fast-paced environment.
Work Study Student
South College
04.2024 - 04.2025
- Provided administrative and clerical support to faculty, staff, and students.
- Maintained organized records, office supplies, and tracking spreadsheets to improve office efficiency.
- Assisted students with academic support through one-on-one tutoring sessions.
- Supported nursing faculty during laboratory instruction and skills demonstrations.
Clinical Nursing Student
Mesun Health
04.2024 - 04.2025
- Assisted patients with daily living activities, hygiene, and nutritional needs.
- Documented vital signs and communicated abnormal findings to licensed nursing staff.
- Performed comprehensive patient assessments and monitored changes in condition.
- Assisted with wound care, dressing changes, and discharge preparation.
Clinical Nursing Student
Ridgeview Institute
06.2024 - 01.2025
- Utilized therapeutic communication to establish trust and rapport with psychiatric patients.
- Observed and documented patient behaviors, emotional status, and treatment responses.
- Collaborated with healthcare teams in implementing individualized patient care plans.
Clinical Nursing Student
East Cobb Center
01.2024 - 06.2024
- Conducted patient assessments and recorded vital signs.
- Communicated patient concerns and changes in condition to nursing staff.
- Administered medications under supervision and followed established safety protocols.
Education
Associate of Science in Nursing (A.S.N.) -
South College
Atlanta, GA04-2025
No Degree -
Loveless Academic Magnet Program High School
Montgomery, AL05-2019
Skills
- Customer Service
- Patient Relations
- Front Desk Operations
- Appointment Scheduling
- Insurance Verification
- Claims Assistance
- Medical Terminology
- Electronic Documentation
- HIPAA Awareness
- Telephone Etiquette
- Active Listening
- Problem Solving
- Conflict Resolution
- Multitasking
Languages
English
Native or Bilingual
Bengali
Professional Working
Spanish
Professional Working
Timeline
Sales Representative
Metro by T-Mobile
01.2026 - Current
Clinical Nursing Student
Ridgeview Institute
06.2024 - 01.2025
Work Study Student
South College
04.2024 - 04.2025
Clinical Nursing Student
Mesun Health
04.2024 - 04.2025
Clinical Nursing Student
East Cobb Center
01.2024 - 06.2024
Associate of Science in Nursing (A.S.N.) -
South College
No Degree -
Loveless Academic Magnet Program High School