Summary
Overview
Work History
Skills
Timeline
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Azucena Acosta

Yuma,AZ

Summary

Bilingual customer service representative skilled in problem-solving and attention to detail. Proven ability to enhance service accessibility and streamline office procedures for improved efficiency.

Overview

6
6
years of professional experience

Work History

Benefits and Eligibility S (On-The-Job-Training)

Department of Economic Security
Yuma, AZ
02.2026 - Current

On-The-Job Training activities include:

  • Policy Application
  • Data Verification
  • System Navigation
  • Mentorship & Case Reviews
  • Managed time efficiently in order to complete all tasks within deadlines.

Triage Costumer Services Representative

Department of Economic Security
Yuma, AZ
08.2024 - 02.2026
  • Answer high-volume inbound calls while providing professional customer service.
  • Review, verify, and enter customer information accurately into agency systems.
  • Resolve non-eligibility customer concerns and provide appropriate solutions.
  • Maintain accurate documentation and meet performance standards.
  • Implemented and developed customer service training processes.

Administrative Assistant (On-the-Job Training)

Arizona@Work
Yuma, AZ
04.2024 - 07.2024
  • Coordinated scheduling and logistics for team meetings and client appointments.
  • Managed document preparation, ensuring accuracy and compliance with organizational standards.
  • Assisted in maintaining inventory control and ordering supplies as needed.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

QC Technician

Shaw Industries Company
Yuma, AZ
09.2020 - 02.2024
  • Conducted quality inspections on finished products to ensure compliance with industry standards.
  • Documented inspection results and maintained accurate records in quality management system.
  • Collaborated with production teams to identify and resolve quality issues promptly.
  • Implemented process improvements that enhanced product consistency and reduced defects.
  • Analyzed test results and identified non-conformities, implementing corrective actions promptly.

Skills

  • Customer Service
  • Inbound Call Support
  • Bilingual (English & Spanish)
  • Customer Needs Assessment
  • Case Documentation
  • Data Entry
  • Microsoft Office Suite
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Team Collaboration
  • Policy & Procedure Compliance

Timeline

Benefits and Eligibility S (On-The-Job-Training)

Department of Economic Security
02.2026 - Current

Triage Costumer Services Representative

Department of Economic Security
08.2024 - 02.2026

Administrative Assistant (On-the-Job Training)

Arizona@Work
04.2024 - 07.2024

QC Technician

Shaw Industries Company
09.2020 - 02.2024
Azucena Acosta