De'Angela Payton

Reviewed client documents, financial records, and health guidelines to assess individual eligibility for government-sponsored healthcare and clarified covered services.

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Managed full-cycle collections and negotiated payment plans, enhancing customer satisfaction and retention. Maintained detailed records of communication's, disputes,and account updates. Investigated billing discrepancies and resolved customer customer disputes. Ensured timely submission of documentation to customers and credit bureaus, Analyzed medical claims to identify primary and secondary insurance responsibilities. Verified insurance coverage and prevented duplicate payments. Communicated with insures, providers, employers, and CMS for eligibility updates. Reconciled claim payments and identified account updates and correspondence. Resolved customer inquiries and processed account updates and correspondence.

• Managed inbound customer inquiries and resolved routine account issues with accurate, courteous support.
• Documented interaction details and updated records in case management systems for consistent follow-up.
• Processed account changes, service requests, and payment information while maintaining data accuracy.

• Supported pediatric patient intake, verifying demographics, allergies, and immunization histories accurately.
• Measured vital signs, growth data, and developmental information for pediatric assessments.
• Assisted providers with vaccinations, point-of-care testing, and routine office procedures.
• Prepared examination rooms and sterilized instruments to maintain safe, efficient clinical workflows. Collected payments and managed front desk operations. Maintained and fulfilled medical records requests. Scheduled and rescheduled appointments and ordered office supplies and needed.

• Assisted providers with vaccinations, point-of-care testing, and routine office procedures.
• Measured vital signs, growth data, and developmental information for pediatric assessments.
• Coordinated scheduling, referrals, and follow-up communications for families and care teams.
• Prepared examination rooms and sterilized instruments to maintain safe, efficient clinical workflows.