Azucena Serrano
Tulare,CA
Summary
Proven track record in enhancing pedestrian safety and customer service, notably with Que Pasa Mexican Restaurant. Excelled in problem-solving and vigilance, significantly improving crossing efficiency and leading server teams to meet sales targets. Skilled in local area knowledge and demonstrating exceptional patience, I consistently ensure optimal safety and service quality.
Overview
20
20
years of professional experience
Work History
School Crossing Guard
The Crossing Guard Company
09.2015 - 09.2019
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
Server Manager
Que Pasa Mexican Restaurant
01.2000 - 06.2010
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Skills
- Patience and Tolerance
- Pedestrian safety
- Vigilance and Alertness
- Local Area Knowledge
I bilingual I speak English in Spanish
I learn quickly, follow instructions and work as a team
Timeline
School Crossing Guard
The Crossing Guard Company
09.2015 - 09.2019
Server Manager
Que Pasa Mexican Restaurant
01.2000 - 06.2010
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