Azul Lizana Cousiño
Miami,FL
Summary
Experienced Services Administrator with a proven track record in managing and coordinating high-impact projects, benefiting over 6,000 employees and their families. Focus on operational excellence, process optimization, and creating meaningful experiences while prioritizing continuous improvement and tangible results. Committed to delivering quality service and enhancing satisfaction and well-being within an efficient environment aligned with the organization's strategic objectives.
Overview
2
2
years of professional experience
Work History
Bci Leadership Academy Coordinator
Banco Bci
02.2025 - 05.2025
- Ensured timely achievement of KPIs through effective date management.
- Handled travel coordination to support operational needs.
- Managed inventory of materials, maintaining optimal stock levels.
- Conducted minimum of two sessions per week, each spanning 4 hours.
- Executed surveys after each session with Qualtrics for comprehensive feedback analysis.
Employee Experience Specialist
Banco Bci
07.2024 - 01.2025
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Managed conflict resolution by addressing customer concerns promptly and effectively.
- Collaborated with cross-functional teams to align objectives with organizational goals.
- Led the coordination of large-scale employee experience projects, designing memorable initiatives that engaged 6,000+ employees and their families, including: "minicolaborador", secretary’s day and Christmas initiatives.
Internship in Culture and Employee Experience
Banco Bci
03.2024 - 06.2024
- Supported project development and implementation in employee experience and wellness sectors. Reviewed over 800 applications for scholarship program, managing celebratory event for 600+ participants. Contributed to creation of wellness program by identifying needs and implementing targeted solutions for the employees.
Alumni Database Assistant
ADS, Universidad De Los Andes
11.2023 - 01.2024
- Managed and organized large datasets.
- Assisted in data entry and verification to ensure accuracy and consistency.
- Developed user guides for database systems, enhancing usability for staff.
- Reached out to 1200 contacts to confirm information validity
Teaching Assistant – Employee Experience Course
Universidad De Los Andes
07.2023 - 12.2023
- Performed reviews and adjustments of 37 participants' tests and final projects during quarterly evaluations to meet professor's criteria.
Education
Bachelor's Degree in Service Management - Business Administration And Management
Universidad De Los Andes
Santiago De Chile01-2024
Skills
- Organizational leadership
- Teamwork and collaboration
- Problem-solving
- Scheduling management
- Project planning
- Multitasking and organization
Professional Development
- Your Career: The First 15 Years — Stanford University | Jan 2026 – Mar 2026
- Introduction to Project Management: Tools for Achieving Success — Stanford University | Sep 2025 – Dec 2025
- Public Speaking: Romancing the Room — Stanford University | Sep 2025 – Dec 2025
- Introduction to AI: What It Is, How It Works, and Why It Matters — Stanford University | Oct 2025 – Nov 2025
- University Innovation Fellows (UIF) — Stanford University | Jul 2021 – Dec 2021
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bci Leadership Academy Coordinator
Banco Bci
02.2025 - 05.2025
Employee Experience Specialist
Banco Bci
07.2024 - 01.2025
Internship in Culture and Employee Experience
Banco Bci
03.2024 - 06.2024
Alumni Database Assistant
ADS, Universidad De Los Andes
11.2023 - 01.2024
Teaching Assistant – Employee Experience Course
Universidad De Los Andes
07.2023 - 12.2023
Bachelor's Degree in Service Management - Business Administration And Management
Universidad De Los Andes