Charlotte Goodwin

• Resolved conflicts between teachers, staff members or students when required.
• Provided administrative support for the day-to-day operations of the Academy including scheduling classes, ordering supplies, maintaining records.
• Implemented various projects aimed at improving academic standards set forth by the institution.
• Developed systems and procedures related to student enrollment process.
• Evaluated applications submitted by prospective students for admission into the academy programs.
• Monitored student behavior in order to maintain a safe learning environment.
• Maintained databases of student's information including grades, contact information.
• Responsible for monitoring attendance and ensuring compliance with school regulations.
• Oversaw daily activities within the Academy premises while making sure safety policies are followed at all times.
• Developed and strengthened good relationships with staff, students and families.
• Implemented policies, procedures and programs to carry out educational standards and goals.

Assist drivers when they finish orientation and when they come off leaders truck. Give paperwork and assign etrainers. Scan in paperwork. Work the front desk answering phone and check in drivers and do pet permits and rider permits. Store drivers belongings. Teach equipment class and pre trip class. Dispatch drivers already pre-planned on a load. Hep with fleet assignments. Give drivers advances.

• Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers. Set appointments for customers to come into dealership to view and purchase a RV. Call customers who have purchased an RV and see if they would like to upgrade their RV.

• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Processed and sent invoices, adjustments and credit memos to customers.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
• Managed numerous client accounts to track and collect money owed.
• Applied billing adjustments to resolve discrepancies in account receivable journals.

• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Maintained safe driving habits to protect property and general public on roadways.
• Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
• Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
• Conducted daily DOT pre-trip inspections according to set checklist.

• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Hooked and unhooked trailers from tractor and converter dollies.
• Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
• Conducted daily DOT pre-trip inspections according to set checklist.
• Applied defensive driving and safety techniques to prevent

• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
• Conducted daily DOT pre-trip inspections according to set checklist.

• Operated cash register.
• Maintained store and maintained appearance.
• Signed for incoming shipments in manager's absence.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Set up visually appealing promotional displays.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Addressed employee issues and conflicts to provide input, feedback and coaching.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
• Managed inventory and stock levels in coordination with purchasing and receiving department.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Organized in-store promotional events.
• Enhanced sales by implementing merchandising and promotional improvements.
• Calculated bill totals and tax amounts.
• Recommended improvements to store procedures.
• Evaluated transactions for suspected fraud.
• Processed invoice payments and recorded information in account database.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Contacted vendors to follow up on late invoices.
• Prepared and posted weekly payments to vendors and suppliers.