Edward Berk

• Responsible for scheduling over 700 associates and being the liaison between 21 different facilities and the Academy
• Communicate with both Market People Partners and People Leads on a weekly basis to discuss Academy updates as well as distributing reports to Market People Partners to identify opportunities within their stores
• Worked alongside multiple Business Units including Realty, Facilities Maintenance, and Sam's
• Complete participant travel accommodations, as well as handle and maintain confidential information
• Driving Leadership and Culture in a variety of ways such as associate celebrations and leading Training Tuesday
• Enabled Business Transformation by conducting Work to Teach and Tour to Teaches with Associates all the way through Store Manager and conducted outreaches at several facilities in our catchment
• Utilized nearly the full suite of Microsoft programs, with efficiencies in Word, Excel, PowerPoint, and SharePoint

Raised Core Training Completion from 84.5% to 94.8% within 4 month window

Raised Area Specific Training Completion from 65% to 80% with an 8 week window

• Managed a team of 70+ associates
• Handled cash discrepancies and ensured compliance of cash handing processes
• Developed action plans to help improve customer satisfaction
• Fostered a culture of development and accountability
• Monitoring performance of training and action plans to determine effectiveness
• Collaborate with upper management to develop and implement strategies to improve customer satisfaction and increase impulse and feature sales at the front end checkout area
• Raised 5-Star .25 from 23 Q1(4.27) to 23 Q4(4.52)

• Began holding more responsibility as well as keys during breaks
• Ensured breaks were handled in a time efficient manner
• Answering and responding to customer complaints and concerns as a direct report to the manager
• Work directly with hourly and salaried management to complete notes and extra tasks both inside and outside the front end
• Assist in training and development of new hires

• Provide excellent customer service by assisting customers with their purchases
• Ensure accuracy in all cash transactions and minimize cash discrepancies
• Maintain a clean and organized checkout area to ensure a positive shopping experience for customers
• Maintain a friendly and welcoming atmosphere at the front end by greeting customers with a smile and providing a positive first impression
• Process customer returns and exchanges efficiently and accurately