Azulene Pazmino
Spanish Fork,UT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Engagex
Provo, UT
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Greeter
Doc Brundys
Spanish Fork, UT
03.2023 - 07.2023
- Greeted customers upon their arrival and provided them with a warm welcome.
- Maintained a clean and organized environment for customers to eat in.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Customer Service Cashier
Walmart
Springville, UT
08.2021 - 09.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Salem Hills High School
Salem, UT05-2023
Skills
- Call Management
- Complaint resolution
- Information Security
- Appointment Scheduling
- Scheduling
- Data Entry
- Verbal and written communication
- Multitasking and prioritization
- Organization skills
- Professional Demeanor
- Multi-line telephone skills
- Scheduling appointments
- Time Management
- Service-oriented mindset
Timeline
Customer Service Representative
Engagex
01.2024 - Current
Customer Greeter
Doc Brundys
03.2023 - 07.2023
Customer Service Cashier
Walmart
08.2021 - 09.2022
High School Diploma -
Salem Hills High School