- Furthering my studies in Business
- Regularly practice mindfulness and meditation for overall wellness
- Reading
- I enjoy helping others and giving back to the community
- I enjoy being around children
Azzah Zayed
Austin,TX
Summary
Dedicated professional with strong customer service skills and a commitment to effective communication. Proven track record in fostering positive relationships and enhancing client trust through patience and empathy.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Babysitter
Self-employed
Austin, TX
02.2022 - Current
- Supervised children during activities, ensuring safety and engagement in a nurturing environment.
- Developed and implemented age-appropriate learning activities to promote cognitive and social development.
- Maintained open communication with parents regarding children's progress and daily activities.
- Established consistent routines that enhanced children's sense of security and well-being.
Appointment Setter
Sweetwater Home Services
Austin, TX
05.2026 - 06.2026
- Coordinated appointment schedules to optimize technician availability and enhance customer service experience.
- Engaged with potential clients to understand needs and effectively communicate service offerings.
- Developed pitches to persuade customers' interest.
Intern
Bluewave Properties
Austin, TX
05.2025 - 09.2025
- Conducted market research to support property valuation and investment strategies.
- Coordinated property showings, ensuring an excellent experience for prospective tenants.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Collections Agent
Platinum Autoplex
Killeen, TX
09.2023 - 08.2025
- Managed collection calls to recover outstanding debts while maintaining customer relationships.
- Conducted payment negotiations, ensuring adherence to company policies and compliance regulations.
- Resolved customer inquiries regarding billing discrepancies, enhancing service quality and client trust.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Intern
Alliedrisk Reassurance
Austin, TX
05.2024 - 09.2024
- Championed cross-functional projects aimed at enhancing overall financial risk management framework within the organization, contributing towards a more resilient business model.
- Analyzed customer credit data to make informed decisions on extending or denying credit, minimizing financial risk.
- Assisted with property management tasks, ensuring compliance with company policies and procedures.
Front Desk Receptionist
Urban Air
Austin, TX
03.2022 - 08.2022
- Greeted and assisted guests, ensuring a welcoming environment.
- Managed phone inquiries, providing accurate information regarding questions and services.
- Assisted in resolving guest complaints promptly, contributing to positive experiences.
- Processed payments and maintained cash register accuracy for daily transactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - International Business
Blinn College
Brenham, TX05-2028
Skills
- Payment arrangement
- Customer service
- Problem-solving
- Collections processing
- Debt negotiation
- Networking
- Script memorization
Certification
CPR certified
Interests
Timeline
Appointment Setter
Sweetwater Home Services
05.2026 - 06.2026
Intern
Bluewave Properties
05.2025 - 09.2025
Intern
Alliedrisk Reassurance
05.2024 - 09.2024
Collections Agent
Platinum Autoplex
09.2023 - 08.2025
Front Desk Receptionist
Urban Air
03.2022 - 08.2022
Babysitter
Self-employed
02.2022 - Current
Bachelor of Science - International Business
Blinn College