Azzure Hollins
Washington,DC
Summary
I am detail-oriented professional with years of experience providing support to customer service, call center, and administrative assistance. I have a track record of managing tasks efficiently, having a team player attitude with excellent written and oral communication.I have a strong ability to handle challenging situations adapting to company cultures bringing hard work dedication to facilitate a great workflow.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Salford & Co Corporation
10.2023 - Current
- Managed daily office tasks ordering office supplies inventory as needed, answer direct phone calls, track important deadlines, scheduled meetings, and make travel arrangements.
- Input data entry, basic invoicing, bookkeeping, handled office mail,copy, faxed and filed documents, and created spreadsheets.
- Assisted in arranging office events, coordinating calendars for staff, relaying information between departments and staff members,manage multiple projects ensuring a high level of professionalism.
Customer Support Specialist
Borcelle Healthcare
03.2021 - 09.2023
- Responsible for providing healthcare assistance to customers regarding concerns and issues related to the company’s services primarily through phone,email and live chat.
- Addressed customers on their accounts,maintaining customer records, updated customers information as well as investigating and finding solutions to customer concerns in a timely manner.
- Process clinical orders, billing, returns, refunds and exchanges ensuring customer satisfaction in a positive and professional manner.
Customer Service Representative
Small Business Resource Center
04.2017 - 02.2021
- Manage inbound and outbound calls to interact with customers listening to and resolving customer complaints.
- Maintained a database of customer information using online software processing billing orders,returns,and exchange,as well as reviewing customer accounts to make changes if needed.
- Collected customer feedback and providing information about the company’s organization and offering.
Education
Diploma -
H.D Woodson High School
06.2014
Skills
- Time Management
- Microsoft Suite Software
- Data Entry
- Customer Service
- Communication Skills
- Problem Solving
- Detail Oriented
- Organization Skills
- Active Listening
- Multitasking
Timeline
Administrative Assistant
Salford & Co Corporation
10.2023 - Current
Customer Support Specialist
Borcelle Healthcare
03.2021 - 09.2023
Customer Service Representative
Small Business Resource Center
04.2017 - 02.2021
Diploma -
H.D Woodson High School