B-Jerry Jean-Claude
Summary
Accomplished Assistant Store Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. A motivational leader skilled at building relationships with customers, employees, and senior management.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
01.2020 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Area Supervisor
Ross Dress for Less
08.2017 - 01.2020
- Resolved customer complaints promptly, maintaining high levels of satisfaction and fostering long-term relationships.
- Built lasting relationships with clients through outstanding customer service interactions.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Bachelor of Science - Public Health
Florida Gulf Coast University
Estero, FL05.2019
Associate of Arts -
Florida Gulf Coast University
Estero, FL05.2017
High School Diploma -
Suncoast Community High School
West Palm Beach, FL05.2011
Skills
- Schedule development
- Training and development
- Performance management
- Hiring and Training
- Team Building and Leadership
- Creative thinking
- Problem-solving
- Multitasking
- Customer Service and Engagement
- Store Organization
- Employee Engagement
Timeline
Assistant Store Manager
Ross Dress for Less
01.2020 - Current
Area Supervisor
Ross Dress for Less
08.2017 - 01.2020
Associate of Arts -
Florida Gulf Coast University
High School Diploma -
Suncoast Community High School
Bachelor of Science - Public Health
Florida Gulf Coast University