Joshua Hoeman
Portsmouth
Summary
Dynamic retail professional with a proven track record at Adidas, excelling in team building and customer service. Skilled in training and mentoring staff, I enhanced sales through strategic merchandising and data analysis. Committed to fostering high-performing teams and optimizing retail experiences, driving significant sales growth and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Supervisor/Assistant Store Manager
Adidas
Kittery, ME
01.2017 - Current
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Increased sales volume by effectively training and motivating retail sales team members.
- Implemented effective merchandising guidelines, ensuring consistent brand presentation across all retail touchpoints.
- Boosted retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Analyzed sales data to identify trends and optimize merchandising strategies.
Product Lead
Nike
Kittery, ME
04.2015 - 11.2016
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Assisted in inventory management by restocking merchandise and tracking sales trends.
Sales Associate
The North Face
Myrtle Beach, SC
07.2013 - 03.2015
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Provided training and mentorship to new associates on customer service best practices and operational procedures.
- Led initiatives to enhance customer loyalty programs, driving repeat business through targeted promotions and events.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Education
Bachelor of Science - Finance
University of New Hampshire
NH05-2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Analytical thinking
- Team building
- Schedule development
- Policy enforcement
- Priority management
Timeline
Supervisor/Assistant Store Manager
Adidas
01.2017 - Current
Product Lead
Nike
04.2015 - 11.2016
Sales Associate
The North Face
07.2013 - 03.2015
Bachelor of Science - Finance
University of New Hampshire