Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Marcus Austin

Phoenix,AZ

Summary

I have been working retail since high school and have found a skill that fits me well. I get along with co-workers and customers easily. If any problems between co-workers or customers arise I tend to handle them with integrity and respect. This has gotten me the best results in the workspace. I have played sports my whole life and have adapted a habit of wanting to improve on myself everyday and that same habit translates at work as well. I am an experienced sales associate with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. I bring enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.

Overview

2
2
years of professional experience

Work History

Sales Associate

Nordstrom
Phoenix, Arizona
06.2021 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Coach/Trainer

Emerald City Basketball Academy
Seattle, WA
08.2020 - 06.2021
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Built customer loyalty by smoothly executing training initiatives.
  • Developed organization systems for personal fitness plans, records and contracts.

Sales Associate

Footaction
Seattle, WA
06.2019 - 08.2019
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Solved customer challenges by offering relevant products and services.
  • Prepared large cash deposits with zero discrepancies.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Achieved perfect attendance and on-time record.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

Education

No Degree - Computer Science And Programming

Central Washington University
Ellensburg, WA

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, AZ
09.2023

Associate of Science - Business Administration And Management

North Idaho College
Coeur D'alene, ID
02.2021

Skills

  • Stocking and replenishing
  • Sales trends
  • Merchandising understanding
  • Client Service
  • Sales training
  • Cash register operation
  • Product and service sales
  • Problem-solving skills
  • Cash Handling
  • Professional demeanor
  • Sales expertise
  • Adapt to diverse groups
  • Excellent people skills
  • Exceptional customer service

Timeline

Sales Associate

Nordstrom
06.2021 - Current

Coach/Trainer

Emerald City Basketball Academy
08.2020 - 06.2021

Sales Associate

Footaction
06.2019 - 08.2019

No Degree - Computer Science And Programming

Central Washington University

Bachelor of Science - Business Management

Grand Canyon University

Associate of Science - Business Administration And Management

North Idaho College
Marcus Austin