Summary
Overview
Work History
Education
Skills
Timeline
Generic

Avery Gahard

Saco,ME

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Account Manager

VETRO, Inc.
01.2023 - Current
  • Managed a portfolio of over 150 customer accounts and developed customized account plans and strategies to meet client business needs and drive revenue growth.
  • Developed and maintained deep client relationships with key stakeholders and C-suite executives, ensuring customer loyalty and satisfaction resulting in a 99% retention rate.
  • Identified opportunities to upsell and grow existing accounts and negotiated contracts with customers to secure profitable agreements.
  • Conducted regular client check-ins and business reviews to proactively address questions and align services with evolving customer needs.
  • Worked closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless and cohesive customer experience.
  • Prepared and presented regular reports on account status, renewal forecasts, and expansion opportunities, offering data-driven insights to guide strategic initiatives.

Account Executive

VETRO, Inc.
01.2022 - 12.2022
  • Secured new business logos with execution of full sales cycle processing from initial lead qualification through conversion and closing.
  • Partnered with sales engineers to present product demonstrations to key stakeholders and C-suite executives, effectively communicating value add propositions, key features, and differentiators to secure new business and long-term partnerships.
  • Utilized consultative selling techniques, using probing questions to overcome objections and close sales.
  • Maintained current knowledge of evolving changes in the marketplace, industry trends, and company offerings.
  • Collaborated with the business development and marketing teams to develop strategic account plans and marketing campaigns for prospecting.
  • Maintained accurate and up-to-date records and reports of daily activities, pipeline, and forecasts in HubSpot, ensuring transparency and alignment with organizational goals.

Business Development Representative

VETRO, Inc.
05.2021 - 12.2021
  • Identified and qualified leads, and built robust pipeline of new business opportunities through personalized prospecting efforts using best-in-class sales engagement tools and techniques.
  • Consistently met daily and quarterly KPI metrics, including a high volume of phone calls, emails, meetings, and networking activities.
  • Scheduled and coordinated meetings between prospects and Account Executives, providing supporting documentation and follow-up as needed.
  • Collaborated closely with sales and marketing to develop and implement effective prospecting strategies, ensuring alignment with overall sales goals.
  • Documented activity in HubSpot, ensuring accurate records and seamless transition of leads to the Account Executive team.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to prospects.

Technical Recruiter

TEKSystems
12.2020 - 05.2021
  • Conducted full lifecycle recruiting for technical positions in the financial services industry including sourcing, screening, and interviewing candidates to identify top talent.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience, and aptitudes.
  • Managed multiple job requisitions simultaneously, ensuring a timely and efficient recruitment process.
  • Utilized Salesforce, applicant tracking systems, and recruitment tools to streamline the hiring process and ensure a smooth candidate experience.
  • Onboarded new hires and set up training.

Outside Sales Representative

IDEXX Laboratories, Inc.
04.2020 - 12.2020
  • Prioritized outbound calls to potential and existing clients, ensuring consistent pipeline activity, and maximizing sales conversion rates.
  • Partnered with field sales teams to develop and execute strategies for acquiring, retaining, and growing customer base, leveraging a thorough understanding of customer needs and IDEXX solutions.
  • Achieved and exceeded daily, monthly, and quarterly sales metrics defined by the company.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and detailed records in Salesforce.
  • Fostered lasting relationships with customers through effective communication and quick response times, resulting in long-term loyalty and customer satisfaction.

Inside Sales Representative

IDEXX Laboratories, Inc.
09.2019 - 04.2020
  • Navigated multiple systems to expertly process customers' orders and payments, and track packages.
  • Maintained up-to-date knowledge of available products and services to best serve customers and maximize sales.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Collaborated and strategized with sales representatives across multiple IDEXX product lines, coordinating sales efforts to drive account growth and retention.
  • Updated and maintained a comprehensive contact database in Salesforce, ensuring accurate client profiles, detailed notes, and opportunity tracking for strategic decision-making.

Customer Support Consultant

IDEXX Laboratories, Inc.
06.2018 - 09.2019
  • Served as the primary liaison between veterinarians and IDEXX laboratories, ensuring clear communication and customer satisfaction.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Promoted superior support by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Conducted thorough research and provided information to customers to help resolve processing errors and other questions about sample handling, test procedures, and diagnostic results.
  • Applied problem-solving skills with fine attention to detail, ensuring thorough documentation.
  • Collaborated effectively with team members and other departments to ensure a smooth and cohesive customer experience.

Education

Associate of Science - Veterinary Technology

University of Maine At Augusta
Bangor, ME
05-2018

Liberal Arts And Sciences

Keene State College
Keene, NH

Skills

  • Contract Negotiation
  • Account Management
  • Business-to-business (B2B) Sales
  • Client Relationship Building
  • Strong Verbal & Written Communication
  • Collaboration & Teamwork
  • CRM Systems (HubSpot, Salesforce)
  • Problem Solver
  • Detailed & Analytical
  • Account Planning & Strategy

Timeline

Account Manager

VETRO, Inc.
01.2023 - Current

Account Executive

VETRO, Inc.
01.2022 - 12.2022

Business Development Representative

VETRO, Inc.
05.2021 - 12.2021

Technical Recruiter

TEKSystems
12.2020 - 05.2021

Outside Sales Representative

IDEXX Laboratories, Inc.
04.2020 - 12.2020

Inside Sales Representative

IDEXX Laboratories, Inc.
09.2019 - 04.2020

Customer Support Consultant

IDEXX Laboratories, Inc.
06.2018 - 09.2019

Associate of Science - Veterinary Technology

University of Maine At Augusta

Liberal Arts And Sciences

Keene State College

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Avery Gahard