Erin Fleming
Virginia Beach,Virginia
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Blackwater Trading Post
Virginia Beach, VA
08.2019 - 03.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Caregiver
Steve Dunn
Virginia Beach, Virginia
08.2018 - 11.2018
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Maintained frequent supervision of residents unable to call for assistance.
Assistant Store Manager
R-Co Petroleum
Virginia Beach, Virginia
03.2013 - 07.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
Education
High School Diploma -
Floyd Kellam High School
Virginia Beach06.2011
Skills
- Policy Development and Enforcement
- Strategic Merchandising
- Department Oversight
- POS Systems
- Retail Operations
- Problem Anticipation and Resolution
- Customer Service
- Management Training
- Transaction Processing
- Attention to Detail
Timeline
Assistant Store Manager
Blackwater Trading Post
08.2019 - 03.2021
Caregiver
Steve Dunn
08.2018 - 11.2018
Assistant Store Manager
R-Co Petroleum
03.2013 - 07.2018
High School Diploma -
Floyd Kellam High School
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