K. Annan Eiwuley
Pensacola,FL
Summary
Hardworking employee enthusiastic about learning business development field inside and out. Pursuing opportunities in the business development field to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Conduent Inc.
Penscaola, FL
07.2021 - Current
- Advised over 100 callers on weekly basis to diagnose software and hardware issues on smartphone and computer platforms
- Served as primary point of contact for customers in triaging technical issues.
- Diagnosed and evaluated user problems, using test scripts, personal expertise, and probing questions.
Customer Service Representative
Liveops
Pensacola, FL
10.2019 - 02.2021
- Managed an average of 45-50 calls per day
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, and current price points.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Relationship Banker
Regions Bank
Pensacola, FL
05.2015 - 08.2018
- Solved customer challenges by offering relevant banking products and services.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in contact center database.
- Continually boosted contact center production and revenue by 10% by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by 5-10% by upselling checking, savings, credit banking products as well as other financial services to customers.
Education
High School Diploma -
Acton-Boxborough Regional High School
Acton, MA06.1995
Skills
- Time Management
- Verbal and Written Communication
- Sales Development
- Problem-solving skills
Accomplishments
- Assisted in the supervision in a team of 12 staff members.
- Led and executed team project that increased team sales by 15% from previous month
Certification
Groundwork for Sales Development - Coursera/SV Academy
Timeline
Technical Support Advisor
Conduent Inc.
07.2021 - Current
Customer Service Representative
Liveops
10.2019 - 02.2021
Relationship Banker
Regions Bank
05.2015 - 08.2018
High School Diploma -
Acton-Boxborough Regional High School