Tabitha Martin

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.

• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Coordinated ongoing technical training and personal development classes for staff members.
• Conducted training courses and prepared videos for long-term use.
• Created in-depth training manual for all employees.
• Planned corporate annual summer and holiday events, including team building-based training initiatives.
• Directed training programs and development paths for managers and supervisors.
• Managed new employee orientation training process for more than 25 employees each year.

• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Provided sales and customer service assistance to walk-in traffic
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
• Created detailed sales presentations to communicate product features and market data.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Retained consistent client base by conducting market research to develop brand strategy.

• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Created detailed sales presentations to communicate product features and market data.
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

• Retail sales, specializing in personal and private purchases, using discretion for intimate and problematic situations.
• Holiday work.

I took this time to reflect and focus on personal growth. My father had recently passed and I wed during this time. Personal References: Patsy McCain ~ ER Nurse, Friend of 15 years, 832-326-4793; Robert Martin ~ Federal Air Marshal, Spouse of 9 years, 281-702-6681