Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charles Israel

Chicago,Il

Summary

Skilled Telecommunications Technician with extensive experience at AT&T, adept in troubleshooting, repair, and equipment configuration. Demonstrated excellence in enhancing system efficiency and resolving complex technical issues, showcasing strong problem-solving abilities and commitment to safety. Proven track record in improving operational outcomes, underpinned by effective communication and teamwork skills.

Overview

33
33
years of professional experience
1
1

Cisco CCNA R&S

1
1

Cisco CCNA Colaboration

1
1

Cisco CCNA Video Network Specialist

Work History

Telecommunications Technician

AT&T
05.1999 - Current
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.

Video Office Operation Technician

AT&T
05.1999 - 07.2001

Installed, repaired & performed preventative maintenance on equipment in video end and video supply offices

Installed and maintained Public,

Educational, Government (PEG) channels for Calumet City, Chicago Heights, Palos Park, South Holland, and Chicago


Maintained detailed records on equipment locations and maintenance done


Oversaw the installation and wiring of several video end offices before deadlines


Quickly resolved all technical related discrepancies regarding the designed network


Interior Communications Electrician 3rd Class

U.S. Navy
05.1992 - 08.1998

Installed, repaired and maintained all Pilot Landing Aided Television (PLAT) and Fresnel Lens Optical Landing Systems (FLOLS) equipment.


Frequently volunteered to help TVR (shipboard cable) with maintenance and installation



Education

Bachelor of Science - Information Technology

Southern Illinois University, Carbondale
Carbondale, IL
05-2024

Associate of Applied Science - Computer Science

Harry S. Truman
Chicago, IL
05-2023

Skills

  • Troubleshooting and repair
  • Configuring equipment
  • Equipment safety
  • Configuring devices
  • Diagnosing issues
  • Installation and maintenance
  • Signal testing

Accomplishments

National Defense Service medal


Good Conduct medal w/bronze star


Southwest Asia medal w/bronze star


Sea Service medal

Certification

Cisco CCNA Routing & switching


Cisco CCNA Collaboration Cisco


Video Network Specialist Cisco ID


No. CSCO12746744

Timeline

Telecommunications Technician

AT&T
05.1999 - Current

Video Office Operation Technician

AT&T
05.1999 - 07.2001

Interior Communications Electrician 3rd Class

U.S. Navy
05.1992 - 08.1998

Bachelor of Science - Information Technology

Southern Illinois University, Carbondale

Associate of Applied Science - Computer Science

Harry S. Truman

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Charles Israel