Jad Saad
Dearborn Heights,MI
Summary
Customer Service Representative with proven experience and who is also skilled at solving problems and listening to customers. Helped improve customer satisfaction by handling complaints well and making service processes better. Good at data entry and building strong relationships with customers to make sure they have a positive experience. A dependable team player who works well with others, communicates clearly, and stays calm when solving issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
10.2022 - 04.2025
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Provided support to team members by handling routine transactions efficiently.
- Learned company policies and procedures to deliver exceptional service.
- Managed customer complaints with empathy, aiming for swift resolutions.
- Collaborated with colleagues to streamline processes and improve service delivery.
- Engaged in ongoing training sessions to develop product knowledge and skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - Business Administration And Management
University of Michigan, Dearborn
Dearborn, MI04-2028
Dearborn High School
Dearborn, MI05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Computer proficiency
- Call center experience
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
Certification
- Licensed Resident Life Producer
- Licensed Accident and Health Producer
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Target
10.2022 - 04.2025
BBA - Business Administration And Management
University of Michigan, Dearborn
Dearborn High School
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