Alyssa Leitz
Minneapolis,MN
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Works effectively with cross-functioning teams in ensuring operational and service excellence. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Accounts Payable with an eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
16
16
years of professional experience
Work History
Accounting Clerk/Customer Service Supervisor
Dakota Drug Inc
Anoka, MN
05.2011 - Current
- Accounts payable and Accounts Receivable
- Manage and respond to correspondence and inquiries from customers and vendors.
- Verify accuracy of figures, calculations, and postings pertaining to business transactions
- Investigate daily variances and corrected errors to resolve discrepancies.
- Communicate with suppliers to reconcile invoice payments.
- Input high volume of monthly invoices with consistent accuracy.
- Process financial transactions, perform special projects and respond to data requests from other departments and auditors
- Calculate, prepare, and write debit memos according to procedure
- Supervise day-to-day customer service operations to provide staff with guidance and drive productivity.
- Train, oversee and mentor new team members to strengthen performance and job expertise.
- Resolve customer service issues using company processes and policies and provide updates to customers.
- Track orders, place orders, answer customer questions, along with follow up to anything they may need
- Review associate performance each year to identify training needs.
- Make recommendations on improving internal controls and suggest solutions
- Work in setting up transportation couriers and correcting routing issues
- Perform general office duties such as filing, answering telephones, and handling routine communication
Guest Service Representative
Simonson's Salon And Spa
Anoka, MN
08.2008 - 05.2011
- Promote service and retail sales, ensure superior store appearance
- Accurately account for all currency transactions daily
- Educate guests on products, services and promotions
- Create solutions to service requests
- Create an environment that maximizes guest satisfaction
Receptionist
Regency Hospital Of Minneapolis
Minneapolis, MN
04.2006 - 08.2007
- Meet and greet visitors and associates
- Managed high volume telephone calls
- Managed mail and directed client/customer traffic for hospital
- Completed special projects for various departments and needs
- Data Entry for hospital reports
- Assisted Public Relations with Press Kits, Scrap Books and Media
- Privy to confidential information on a regular basis, assisted HR projects
Sales Associate
Victoria Secret
Maple Grove, MN
11.2006 - 08.2007
- Provided customer service in fast-paced atmosphere
- Attended clinics for new incoming fashion lines
- Integrated new register functions for returns, only selected sales associates were chosen for this task at each store
- Restocked merchandise and checked/handled receiving of new incoming merchandise
- Worked with visual standards and merchandising high-ticket items
Education
Bachelor of Arts - Human Resource Management
Concordia-University of Saint Paul
St. Paul, MNAssociate of Arts -
Anoka Ramsey Community College
Anoka, MN2011
High School Diploma -
Champlin Park High School
Champlin, MN06.2007
Skills
- Account Reconciliation
- Customer Relations
- Bill Payment and Recordkeeping
- Attention to Detail
- Precision and Accuracy
- Creative Problem Solving
- Time Management
- Data Entry and 10-Key
Affiliations
Administrative Key Computer & Technical
Timeline
Accounting Clerk/Customer Service Supervisor
Dakota Drug Inc
05.2011 - Current
Guest Service Representative
Simonson's Salon And Spa
08.2008 - 05.2011
Sales Associate
Victoria Secret
11.2006 - 08.2007
Receptionist
Regency Hospital Of Minneapolis
04.2006 - 08.2007
Bachelor of Arts - Human Resource Management
Concordia-University of Saint Paul
Associate of Arts -
Anoka Ramsey Community College
High School Diploma -
Champlin Park High School