Rachel Provence
Twin Falls,Idaho
Summary
Detail-oriented accounting and administrative professional skilled in processing accounts payable and receivable, billing, and customer service. Known for accurately reconciling accounts, resolving discrepancies, and delivering exceptional support in fast-paced environments. Strong organizational skills ensure efficient management of multiple priorities.
Overview
27
27
years of professional experience
Work History
Customer Billing & Accounting Clerk
Rich Thompson Trucking, Inc.
Jerome, Idaho
02.2025 - Current
- Process accounts payable and accounts receivable transactions, ensuring timely and accurate payment processing.
- Review, verify, and reconcile invoices, purchase orders, customer accounts, and vendor statements.
- Generate customer invoices, apply payments, and maintain accurate billing records.
- Research and resolve billing discrepancies while responding to customer and vendor inquiries.
- Prepare financial reports, maintain organized documentation, and support month-end accounting activities.
- Coordinate with internal departments to ensure accurate billing, approvals, and supporting documentation.
Front Office Coordinator
Canyon Crest Eye Physicians
Twin Falls, Idaho
11.2022 - 02.2025
- Processed patient payments, maintained financial records, and assisted with monthly reporting.
- Verified insurance coverage, managed patient accounts, and reduced billing errors through accurate documentation.
- Provided administrative support, data entry, scheduling, and customer service in a high-volume healthcare environment.
- Maintained confidentiality and compliance with HIPAA regulations.
Customer Service Representative
C3 Everise
Twin Falls, Idaho
10.2019 - 05.2021
- Assisted customers with account inquiries, payment concerns, and service requests.
- Resolved customer issues while maintaining professionalism and accuracy.
- Managed high-volume communications and supported customer account maintenance.
Federal Supply Technician
Department of Defense
Boise, Idaho
11.1999 - 08.2019
- Managed supply accounts exceeding $3 million while maintaining accurate inventory and financial records.
- Reconciled invoices, purchase orders, and receiving documentation to ensure accuracy.
- Investigated discrepancies, prepared reports, and maintained detailed records and spreadsheets.
- Trained personnel on inventory control and administrative procedures.
Education
Communication
University of Phoenix
Advanced Leadership Course (ALC) - Leadership & Management Training
Skills
- Accounts Payable & Receivable
- Billing & Invoicing
- Payment Processing
- Account Reconciliation
- Financial Recordkeeping
- Data Entry & Reporting
- Customer Service
- Microsoft Office Suite
- Administrative Support
- Document Management
- Vendor Relations
- Confidential Information Handling
Timeline
Customer Billing & Accounting Clerk
Rich Thompson Trucking, Inc.
02.2025 - Current
Front Office Coordinator
Canyon Crest Eye Physicians
11.2022 - 02.2025
Customer Service Representative
C3 Everise
10.2019 - 05.2021
Federal Supply Technician
Department of Defense
11.1999 - 08.2019
Communication
University of Phoenix