Michele Perrotta
Holbrook,MA
Summary
Accomplished Front End Manager with a proven track record at Stop And Shop Supermarket, enhancing customer satisfaction and minimizing transaction discrepancies. Skilled in cash handling and staff supervision, I excel in workflow optimization and maintaining high standards of customer service.
Demonstrated ability to improve team performance and manage high-stress situations effectively.
Helping customer and associates with needs
Overview
11
11
years of professional experience
Work History
Front End Manager
Stop And Shop Supermarket
2013.03 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained strong customer relations and effective customer service standards.
Customer Service Representative
Cumberland Farms
2014.10 - 2015.05
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Fraud prevention
- Administrative Skills
- Performance Improvements
- Workflow Optimization
- Listening Skills
- Web Accessibility
- Hospitality services
- Cash Handling
- Training and mentoring
- Documentation
- Staff Management
- Team Supervision
- Schedule supervision
Timeline
Customer Service Representative
Cumberland Farms
2014.10 - 2015.05
Front End Manager
Stop And Shop Supermarket
2013.03 - Current