SHERIDAN DELATORRE
Pueblo West,CO
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to a company’s overall success. I am currently seeking employment with a reputable business to further my experience in my career as well as advance in a well-respected company.
Overview
12
12
years of professional experience
Work History
Support Services
Health Solutions
Pueblo, Colorado
06.2019 - Current
- Provided support services for fellow team members when necessary.
- Drove client satisfaction and improved support services to increase retention.
- Attended meetings and seminars related to economic support services.
- Provided support services by assisting with clerical tasks when needed.
- Utilized multiple software applications simultaneously while providing support services.
- Responded to medical emergencies, providing basic life support services.
- Ensured all company policies were followed during calls.
- Answered incoming calls promptly and courteously.
- Verified customer accounts by obtaining additional information as needed.
- Routed calls to appropriate personnel or departments.
- Answered customer inquiries via telephone and email in a timely manner.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
Customer Service Representative
Progressive Insurance
Colorado Springs
10.2018 - Current
- Offer excellent customer experience, displayed proficient technological skills, worked with multiple policies, educated customers on multiple coverages and risks
- Performed administrative tasks such as; maintaining records, handling policy renewals, calculate premiums and establishing payment methods.
Customer Service Representative
Global Call Center Solutions
Pueblo
04.2016 - 01.2018
- Answer multiple phone line system, input orders from sales reps, verify accurate customer information, maintain confidential proprietary customer information, attend all scheduled training and upstaffing opportunities, maintain optimal level call quotas, provide excellent customer service, maintain in close communication with my managers on how to consistently improve my performance.
Shift Lead
Billy’s Barbecue
Liberal
05.2014 - 03.2016
- Displayed excellent customer service daily, handle inventory, truck orders, oversee employees, scheduling, and daily deposits
- Loss prevention of store inventory
- Wait tables, take orders, serve customers, executed financial transactions with customers, communicated all merchandise needs and/or issues to appropriate supervisors, stocked and rotated inventory regularly, worked rotation in the bowling alley as well as the restaurant.
Life Guard
Beaver Pool
Beaver
06.2013 - 08.2014
- Maintained a safe and secure environment for all guests
- Cleaned and maintain pool, supervised swimmers, assured safety of swimmers, admission, private parties, maintained licensure requirements, guaranteed a positive customer experience as well as resolved all customer complaints.
Receptionist
Lighting Up Salon
Forgan
11.2012 - 03.2014
- Scheduled appointments computed accurate sales prices for purchase transactions, worked as a team member performing both cashier as well as customer service duties, product assistance and cleaning, expressed appreciation and invited customers to return to the store, Managed quality communication, customer support and product representation for each client, Responsible for finalizing customer transactions in a timely manner and guaranteeing high levels of customer service.
Education
Seward County Community College
Liberal, KS07.2016
High School Diploma -
Forgan High School
Forgan, OK05.2014
Skills
- Exceptional leadership skills
- Customer service expert
- Punctual
- Energetic work attitude
- Flexible team player
- Strong organizational skills
- Open to new experiences
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities
- Excellent presentation and negotiation skills
- Able to lead others in high-demand situations
- Delegating tasks or responsibilities
- Demonstrated and proven leadership
Timeline
Support Services
Health Solutions
06.2019 - Current
Customer Service Representative
Progressive Insurance
10.2018 - Current
Customer Service Representative
Global Call Center Solutions
04.2016 - 01.2018
Shift Lead
Billy’s Barbecue
05.2014 - 03.2016
Life Guard
Beaver Pool
06.2013 - 08.2014
Receptionist
Lighting Up Salon
11.2012 - 03.2014
Seward County Community College
High School Diploma -
Forgan High School