Oprah J. Dean
Summary
Highly skilled in leadership and possessing a SOAR certification. Excels in collaborating with teams and managing multiple tasks in high-stress environments. Exceptional time management and innovation skills. Hardworking and efficient professional. Extensive research capabilities and excellent communication skills (oral, written, non-verbal). Adept at building strong client relationships. Proven track record in community outreach and in-reach initiatives. Successfully managed a group of 30 pre-med interns at UMC and organized the annual blood drive for the University Medical Center. Coached a girls' basketball team at the Cambridge Recreational Center and ensured health and safety compliance with WestCare employees under CARF. Experience in therapeutic support and patient care within mental health settings. Proficient in crisis intervention techniques and employs therapeutic communication to provide empathetic mental health care.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Family Services Supervisor
Clark County Social Service
05.2023 - Current
- Plan, organize, supervise, assess, and evaluate others' work; instruct others in job-related policies and procedures; assisting in developing and implementing goals, objectives, policies, delegating tasks, developing and implementing service delivery standards, programmatic development and implementation to address housing insecurities, developing effective work teams, and motivating individuals to meet goals and objectives and provide customer services to vulnerable individuals and families who are at risk of being unhoused or homeless; interpreting, applying, and explaining complex laws, codes, regulations, and procedures; assessing cases appropriately and utilizing coping successfully with a variety of people from different socioeconomic, ethnic, and cultural backgrounds backgrounds, in person and over the phone, often in hostile or tense relationships; efficiently communicating in English in person or over the phone
- Coordinated multidisciplinary teams to address complex cases involving multiple service providers.
- Evaluated program effectiveness by tracking key performance indicators and making necessary adjustments as needed.
- Collaborated with community partners to expand available resources and services for clients.
- Provided ongoing supervision to service delivery staff members, offering guidance, support, and constructive feedback as needed.
- Streamlined service delivery by optimizing internal processes and procedures.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet the needs of clients.
Sr. Family Services Specialist
Clark County Social Service
05.2022 - 05.2023
- Responsibilities include providing lead direction, training, and work review to a workgroup/unit
- Oversee day to day office operations
- Handles complex cases and/or referrals from other organizations or services, especially in emergency situations; works independently with clients in outlying areas
- Performs casework interviews with clients, family members, service providers, employers, and others to gather information for determining program/service eligibility and case status; Identifies clients' physical, emotional, and financial requirements; Analyzes the client's environment to determine what services are needed and how to best provide them; makes use of agency rules and state/federal regulations to verify/determine program/service eligibility; Provide referrals to community resources for medical, mental health, and legal
- Provides basic intervention and client and family counseling as needed; Maintains thorough and correct case notes; Writes correspondence, reports, and other written materials; May compile statistical reports and summaries Describes the policies and procedures of the agency or program; Helps customers acquire the information and fill out the documents they need
Family Service Specialist
Clark County Social Service
03.2019 - 05.2022
- Responsibilities include screening for appropriateness and case managing clients who are in transitional and rapid rehousing
- Perform various assessments, use of motivational interviewing, implement case plans, budgets, treatment and behavioral intervention techniques for clients that have been identified with behavioral, cognitive and health impairments, and case notes
- Community collaboration to obtain resources to assist in meeting client needs
- The use of housing first and harm reduction implementation towards clients housing successes
- Landlord engagement to find appropriate housing based on client's needs
- Landlord/client mediation to address landlord and client concerns
Master of Social Work Intern
For A Better Tomorrow
02.2022 - 08.2022
- Responsibilities included providing psychotherapy via telehealth to clients varying from ages 14-45 under the supervision of an LCSW addressing various diagnoses including depression, anxiety, grief/loss, codependency, PTSD, and medical depression
- Therapies utilized included meditation, processing, cognitive behavioral therapy, solution focused, and self-esteem building
Master of Social Work Student Intern
The Harbor, Juvenile Assessment Center
11.2019 - 05.2020
- Responsible for completing assessments on youth that seek services at the Juvenile Assessment Center
- Responsible for intake, motivational interviewing, case notes, ongoing case management, data entry
- I was also responsible for providing resources for families and connecting them to services
Eligibility Specialist
Clark County Social Service
09.2017 - 03.2019
- Responsibilities include overseeing a “By Name List” for the chronically homeless population in Southern Nevada which consist of utilizing the HMIS system; utilizing assessment tools to identify homeless individuals, client's needs and level of vulnerability; identifying chronically homeless individuals and their needs; administering a tracking mechanism for all clients who receive services; working closely with fiscal to monitor project spending levels; managing invoices and processing check requests; providing technical assistance and training to vendors and providers; and referring clients to emergency and temporary and permanent housing programs based on their needs
- Rendering direct client services such as housing, resources for client needs, home visits, and case management by way of intake and assessment tools
Eligibility Worker
Clark County Social Service
12.2015 - 09.2017
- Responsibilities included: interviewing clients of various socio-economic groups that also may have but are not limited to employment, medical, legal and mental health barriers
- The purpose of interviews was to obtain information to determine eligibility for various social service programs and assess everyone's appropriateness to refer to other community resources if needed
- Other duties were an accumulation of obtaining and verifying income such as employment, social security benefits unemployment benefits etc., assets including but not limited to checking and savings accounts, 401K, IRA, life insurance policies and multiple vehicles based on household size, resources such as TANF through Nevada State Welfare, family contributions, undocumented work, child support/spousal support and other relative information
- In order to obtain relevant information contacting client's employers, banks, social security administration, families/friends, veterans' administration and other public and private sectors was necessary for eligibility determination
- Assisting clients in completing electronic applications and utilizing a screening process to better provide and render services based on the immediate need of the client
- Also utilize a housing screening tool to assist chronically homeless individuals with permanent supportive housing
- Process case notes to support and properly document eligibility decisions with supportive documentation regarding the actions taken with each client that receives services
Office Specialist
District Attorney, Family Support Division
01.2014 - 12.2015
- Responsibilities included: Assisting the Organization in meeting its Federal Performance Measures through handling and resolving customer calls, ensuring that good customer service was provided to all internal and external customers and seeing that all follow up work was processed timely and accurately
- Continuous public contact through telephonic communication, which can pertain to driver's license reinstatement, account balances of arrearage, case status for enforcement, paternity inquiries, mediation resources, custody inquiries, sanctions, social work department etc
VA Case Manager/Addictions Counselor
Salvation Army, Adult Rehabilitation Program
01.2013 - 01.2014
- Responsibilities included: Utilized under Nevada State Board NHIPPS to manage client's clinical files and treatment plans
- As a veteran services case manager and addictions counselor, I was responsible for clinical based practices utilizing the Diagnostic and Statistical Manual of Mental Disorders DSM-IV TR, didactic classes/groups and motivational interviewing techniques
- Within this position general clerical duties were used but not limited to filing case notes/documents, faxing referral information, use of Microsoft and/or Outlook to communicate via email
- I also utilized the NHIPPS database to perform assessments, treatment plans/ bi-weekly treatment plan reviews, weekly progress notes to track cognitive behavioral change
- Also, I collaborated with the Veteran Affairs Liaison to assist the Veteran Affair's clients with medical, mental, dental and housing appointments that will help with transition towards the completion of the rehabilitation program
- Participated in community outreach to build clientele and render services to displaced veterans
Child Development Assistant
Department of Family Services
09.2012 - 02.2013
- Responsibilities included: Tracking and documenting by using excel spreadsheets, UNITY, Medicaid, WEBIZ and File 360 to formulate medical passports for all children who are in the custody of Department of Family Services that have the potential to be placed within the community
- Inputting medical record entries, filing, labeling, sorting medical documents, utilizing excel spreadsheets for tracking purposes
- Transportation of children to appointments, verifying children's Medicaid status and immunization records to include with the process of medical records and passports via computer
Behavioral Specialist
Family Impact of Nevada
12.2010 - 09.2012
- Responsibilities included: As a Behavioral Specialist I was responsible for implementing basic life skills and Psychosocial rehabilitation pertaining to treatment plans for adolescents and adults
- Also was responsible for weekly and monthly documentation based on weekly lesson plans submitted to supervisor for review; therapeutic outings that assist with hands on teachings
- General clerical duties were documenting utilizing personal laptop, emailing and or faxing case notes to coordinator for filing purposes, use of flash drive to save documented sessions and interactions
Case Manager
WestCare Community Triage
03.2009 - 07.2012
- Responsibilities included: As a Case Manager-Certified Alcohol and Drug Counselor Intern, I was responsible for a case load of 10-14 rotating admissions; men and women who struggle from Co-Occurring disorders, homelessness and many various issues and/or conditions
- My daily duties consisted of but not limited to Client screenings, assessments for level of care, referral placements for continuum care, and community outreach with community partners and focus groups using the matrix for Relapse Prevention
- Administratively I was responsible for monthly reporting of client served and quarterly clinical audits, answering phones, Power point Presentations for Health and Safety, taking messages for clients, faxing, photocopier use, labeling files/filing, setting appointments
- Listed are outreach services that I attended to assist clients for future placements: Homeless outreach: Metro Police department: Homeless stand down for 2009 and 2010 Corridor of Hope: Program Committee meetings weekly Veteran Stand Down 2011
Mental Health Technician
WestCare Community Triage
- Responsibilities included: Homeless Management information System database, Monthly Reports: OAG quarterly reporting, Organize Health and Safety for CARF accreditation, answering multiple phone lines, admitting new patients, labeling Files, Transports patients, Patient Contact, homeless outreach, Charting: Behavior, Meals, Hygiene for Doctors and Nurses Observe 20 Adult Men and Women with Mental Illnesses
- Vitals answering multiple phone lines Admitting new patients Labeling/filing/charting Transport patients from ER to Mental Hospital Patient contact
Client Technician
WestCare Community Triage
- Responsibilities included: As A client technician I was responsible for monitoring Runaways who struggled with substance abuse and/or Co-Occurring disorders
- I was also responsible for the communication through Child Protective Services (CPS) and Department of Family Services (DFS) for children who were ward of the state and their continuum placement
- Also was responsible for the updated homeless census through the Homeless Management information System database
- Client centered groups were implemented throughout the day along with therapeutic outings and facility activities
- Administrative and general clerical duties were faxing, daily use of computer to input data and census of clients served, filing, labeling, charting and referrals for continuum care
Assistant Volunteer Coordinator
University Medical Center Las Vegas
05.2006 - 08.2006
- Responsibilities included: Onboarding and overseeing summer interns between the ages of 14-17 who were pursuing a medical career and/or interested in medical practices
- Also, delegated departmental assignments and tasks
- Other duties included Answering phones, assigning volunteer appointments and answering various questions about volunteering
Education
Masters of Social Work - Advance Clinical Practice
Walden University
Bachelor of Science - Human Services Management
University of Phoenix
Skills
- Exceptional leadership skills
- Teamwork and collaboration skills
- Ability to manage multiple tasks in a high stress environment
- Excellent time management skills
- Innovation skills
- Extensive research skills
- Excellent communication skills
- Good client relations
- Community Outreach
- Development of program tools
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Client Management Information Systems (CMIS)
- Nevada Health information Provider Performance System (NHIPPS)
- NOAA Operation Model Archive and Distribution System (NOMADS)
- Compass
- Flexi forms
Affiliations
- Golden Key International Honor Society
- Walden University Phi Alpha Honor Society
- The National Society of Leadership and Success (NSLS)
Related Technical Skills
Microsoft: Outlook, Word, Excel, Client Management Information Systems (CMIS), Nevada Health information Provider Performance System (NHIPPS), NOAA Operation Model Archive and Distribution System (NOMADS), Compass, Flex forms
Certification
- Licensed Master Social Worker (LMSW) - Association of Social Work Boards.
Timeline
Family Services Supervisor
Clark County Social Service
05.2023 - Current
Sr. Family Services Specialist
Clark County Social Service
05.2022 - 05.2023
Master of Social Work Intern
For A Better Tomorrow
02.2022 - 08.2022
Master of Social Work Student Intern
The Harbor, Juvenile Assessment Center
11.2019 - 05.2020
Family Service Specialist
Clark County Social Service
03.2019 - 05.2022
Eligibility Specialist
Clark County Social Service
09.2017 - 03.2019
Eligibility Worker
Clark County Social Service
12.2015 - 09.2017
Office Specialist
District Attorney, Family Support Division
01.2014 - 12.2015
VA Case Manager/Addictions Counselor
Salvation Army, Adult Rehabilitation Program
01.2013 - 01.2014
Child Development Assistant
Department of Family Services
09.2012 - 02.2013
Behavioral Specialist
Family Impact of Nevada
12.2010 - 09.2012
Case Manager
WestCare Community Triage
03.2009 - 07.2012
Assistant Volunteer Coordinator
University Medical Center Las Vegas
05.2006 - 08.2006
Bachelor of Science - Human Services Management
University of Phoenix
Mental Health Technician
WestCare Community Triage
Client Technician
WestCare Community Triage
Masters of Social Work - Advance Clinical Practice
Walden University