Megan Stansell
Mooresville,NC
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Harris Teeter
Mooresville, NC
07.2024 - Current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Addressed customer questions and concerns regarding products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
Assistant Customer Service Manager
Harris Teeter
Mooreville, NC
01.2022 - 07.2024
- Recruited and trained new employees to meet job requirements.
- Resolved escalated customer issues in a timely manner.
- Generated KPI reports to track and improve metrics.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Consulted with customers regarding needs and addressed concerns.
Customer Service Clerk
Harris Teeter
Mooresville, NC
07.2014 - 01.2022
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Trained and mentored new cashiers to maximize performance.
Education
Associate of Business Administration -
Catawba Valley Community College
Hickory, NC05-2019
Skills
- Training and mentoring
- Complaint resolution
- Effective workflow management
- Problem-solving
- Cash handling
- Time management
- Schedule coordination
Timeline
Customer Service Manager
Harris Teeter
07.2024 - Current
Assistant Customer Service Manager
Harris Teeter
01.2022 - 07.2024
Customer Service Clerk
Harris Teeter
07.2014 - 01.2022
Associate of Business Administration -
Catawba Valley Community College