Kevin Perez
Germantown Hills,IL
Summary
Resourceful Motor Transport Operator with PV2 rank in United States Army. Strong history of overseeing convoy transportation of equipment, supplies and personnel. Excellent planning, problem-solving and organizational skills developed over 3+ years of experience.
Overview
10
10
years of professional experience
Work History
First Assistant Manager
Caseys General Store
Germantown Hills, IL
10.2021 - Current
- Orchestrated positive customer experiences by overseeing every area of customer service operations.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified and diminished performance gaps by coaching and supervising 10 subordinates.
- Maintained store equipment, printers and fax machines.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth customer service operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Used positive reinforcement strategies to promote exceptional customer service and create positive environment for employees and clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lube Rack Technician
Mike Miller Kia
Peoria, IL
10.2020 - 09.2021
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Dismounted and mounted tires to perform air checks, rotations and rebalances.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Checked fluids, tires, brakes and other systems as part of 27 -point inspection.
- Worked alone or in team-based systems to complete up to 50 oil changes each day.
Sales Associate
Caseys General Store
Germantown Hills, IL
07.2015 - 10.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared large cash deposits with zero discrepancies.
Motor Transport Operator
US Army
Ft Drum, New York
06.2007 - 10.2010
- Inspected vehicles and completed daily maintenance actions.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Oversaw handling and transportation of more than $500,000 in equipment while deployed to Altimur FOB, Afganistan.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed routine maintenance on truck to keep in working order.
- Maintained proficiency in tactical planning options and convoy defense techniques.
Education
GED -
South Plainfield High School
South Plainfield, NJ05.2006
Skills
- Staff Management
- Self-Motivated
- Interpersonal Communication
- Attention to Detail
- Decision Making
- Dangerous Goods Transportation
- CB Radio Communication
- Critical Thinking
- Heavy Lifting
- Time Management
Timeline
First Assistant Manager
Caseys General Store
10.2021 - Current
Lube Rack Technician
Mike Miller Kia
10.2020 - 09.2021
Sales Associate
Caseys General Store
07.2015 - 10.2020
Motor Transport Operator
US Army
06.2007 - 10.2010
GED -
South Plainfield High School