Christina Thowe
Truth Or Consequences,NM
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Washburn Institute of Technology
Topeka, KS
09.2016 - 11.2018
- Answering Incoming calls to Advantage Center and directing them as needed
- Interacts with staff by transferring calls, making copies and other needs have
- Tracks student daily attendance and usage of Advantage center and then enters data into reports to Director
- Interacts with students in Advantage Center resolving computer needs and provides tutoring
- Interacts with students, guiding them through application process and presenting the Accelerated Opportunities for Kansas program
- Maintain files for incoming student into Adult Education program
- Is trained as moderator for TABE assessment test
- Prepares documents which include Time and Effort reports, billing and ordering supplies
- Aids Case Manages with their needs including copying, setting up packets, and directing students to them.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Advantage Center Tutor
Washburn Institute of Technology
02.2015 - 09.2016
- Tutored students in preparation for the WorkKeys test
- Assisted with various homework needs especially math
- Helped students develop skills and learning techniques to be successful
- Assisted GED staff and Coordinators with running copies and creating worksheets to enhance students’ ability to learn and retain information, Assist Advantage Center staff with their computer needs and secretarial support as time allowed.
- Met with students and discussed educational goals and expectations.
- Taught and assisted students in accounting, creating tailored lesson plans and study guides on subject matter.
ASE Certified Service Writer and Office manager
Desi Auto Repair
08.2010 - 12.2013
- Ordering parts, accounts payable, supervision of shop, and assignment of jobs to technicians.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
CSM
Sears
Topeka, KS
08.2004 - 12.2005
- Organizing, setting up and displaying merchandise, counting inventory, working in the cash office, counting drop bags, logging repair call, and getting change for cashers.
- Created customer support strategy to increase customer retention.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Followed through with client requests to resolve problems.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Customer service
Scotch Fabric Care
Topeka, KS
08.2002 - 12.2003
- Tagging clothes, input description for each item, and cash handling.
- Followed through with client requests to resolve problems.
Education
Associates - Legal Studies
Washburn University, SW College
2017
Washburn Institute of Technology Legal Office Professional
Topeka, KS05.2015
Business Bookkeeping and - undefined
Washburn Institute of Technology, Accounting
2014
High School Diploma -
Seaman High School
Topeka, KS05.1995
Skills
- Strong Organizational Skills
- Confidentiality and Data Protection
- Report Preparation
- Multitasking and Time Management
- Microsoft Office Suite
- Reception Duties
- Payroll Administration
- Dictation and Transcription
- Cash Drawer Management
Timeline
Administrative Assistant
Washburn Institute of Technology
09.2016 - 11.2018
Advantage Center Tutor
Washburn Institute of Technology
02.2015 - 09.2016
ASE Certified Service Writer and Office manager
Desi Auto Repair
08.2010 - 12.2013
CSM
Sears
08.2004 - 12.2005
Customer service
Scotch Fabric Care
08.2002 - 12.2003
Associates - Legal Studies
Washburn University, SW College
Washburn Institute of Technology Legal Office Professional
Business Bookkeeping and - undefined
Washburn Institute of Technology, Accounting
High School Diploma -
Seaman High School
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