Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Smith

Oxford,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Mcullough-Hyde Memorial Hospital
Oxford , OH
09.2018 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Server

The Knolls Of Oxford
Oxford, OH
07.2016 - 08.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Talawanda High School
Oxford, OH
08.2013

Skills

  • Correcting Discrepancies
  • Needs Assessment
  • Exceptional Communicator
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Speaking Clearly
  • Call Transfers
  • Performance Motivation

Timeline

Customer Service Associate

Mcullough-Hyde Memorial Hospital
09.2018 - Current

Server

The Knolls Of Oxford
07.2016 - 08.2018

High School Diploma -

Talawanda High School
Destiny Smith