Kaytlin Tollefson

• I would check in every person who came to get tested for COVID-19, where I would manage and check to make sure all their information was correct and prep tests.
• I would swab patients in their noses correctly making sure swabbing time was correct to insure test result accuracy.
• I would test and result rapid resulting tests in a very careful process to make sure their results were accurate and then input them into the computer system so the patients could get their results.
• I would supervise and assign the staff to different positions, making sure the staff was evenly spread. As well as making sure they were following every step properly; as listed above. And make sure everyone was following correct precautions, so they would remain healthy and not catch COVID-19

Guest Service representative (September 2020-August 2021)

• I would manage the front of the store making sure the guest experience was pleasant and efficient.
• I would manage the incoming phone calls, both answering questions and imputing future orders.
• I would package up any preorders, making sure they were ready to be given to the guest at the correct time.
• I would go to a wide range of events including large sports games including the Utah Jazz basketball game and The University of Utah football games. At these events I would set up a booth and sell cakes to the attendees.

Froster (June 2021-August 2021):

• While I was a guest service representative I got cross trained into a froster.
• I would frost cakes of 4 different sizes and 11 different flavors, with two or more different frosting techniques depending on size.
• I would frost to make sure all preorders were done in time as well as stock for the front of the store was always available as well as replacements.

Manager (August 2021-January 2022)

• My first management position was from August-September 2021. I oversaw all of the events, making sure all of the event staff knew what event they were going to and the correct supplies to bring.
• I quickly got promoted again in September of 2021 and was that position until I left the job in January 2022. I was the front of house lead.
• As the front of house lead I would oversee the bakery staff at all times, but specifically the guest service representatives.
• I would insure all different positions in both the front and the back of the house were keeping up with their work, and fill in wherever they fell behind.

I was hired on as a seasonal worker to help out through the holidays.

• I would cut the fudge into the correct sized pieces.
• I would wrap the pieces of fudge in a way that the fudge would stay fresh during the shipment process.
• I would wash the dishes that were created in all steps of the process, including baking, cutting, and wrapping the fudge.

This job was a festival, where I would be working from March to April and September to November. In my time working there I had a wide range of different responsibilities. Those included:

• I would handle baby animals and teach children how to correctly hold the animals.
• I would work in the donut stand where I would bake, frost, sell, and handle the money of the stand.
• I would do was the supervision of children in the play area.