Sales Force
Melissa Cosse
Springville,UT
Summary
Experienced in designing and facilitating comprehensive training programs, leveraging innovative approaches to enhance learner engagement and skill development. Problem-solving abilities, communication, and time management skills consistently recognized, ensuring smooth and effective operations. Experience in leading teams to achieve project goals through effective management and strategic planning. Utilize strong organizational and communication skills to foster collaboration and drive performance.
Overview
20
20
years of professional experience
Work History
Quality Assurance Analyst
Lending Club Bank
09.2019 - Current
- Ensuring that documented operational processes & procedures are being followed within compliance guidelines
- Work closely with Learning and Development team in grading new hires/new lending authority
- Conduct regular evaluations for phone calls, Credit loan applications, prevent fraud risk with documents review
- Analyze Quality control errors findings for trends and patterns
- Support monthly business review meetings by gathering evaluation results and feedback for operations leadership
- Manage multiple production assignments with tight deadlines
- Evaluated customer data to identify and prevent fraudulent activities.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Oven Operator
Mountain Country Foods
12.2018 - 08.2019
- Calibrated thermometers regularly to maintain accuracy of temperatures in the ovens
- Operated ovens to bake and cure products according to established procedures
- Maintained accurate records of temperature, timing and other relevant data for each product batch
- Kept detailed logs of daily operations for use by management personnel
- Controlled risks of fire, explosions and burns by carefully following safety protocols
- Stored raw materials properly according to company guidelines
- Collaborated with maintenance technicians to troubleshoot equipment issues, minimizing downtime.
Sprint Business Associate
Sprint Corporation
02.2015 - 12.2018
- Researched information related to merchandise availability or pricing
- Investigated and resolved issues to drive better service for customers and employees
- Processed payments using point-of-sale systems
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Reported any discrepancies or errors in pricing or inventory levels to management
- Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.
Cocktail Server/Bartender
Arizona Charlies - Decatur
10.2013 - 02.2015
- Followed all operating procedures, safety regulations and the company policies and procedures
- Other duties such take orders, serves drinks and assists guests with menu options in a friendly and professional manner
- Accurately follows all cash handling and Micros POS procedures
- Follow policy such as requesting identification from guests when legal age is questioned and perform other duties as assigned
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Certified Pharmacy Technician
Walgreens
01.2012 - 08.2012
- Enter prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system
- Handler patient prescription requests within HIPAA guidelines and enters refill orders for processing
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Learning and Development Front End Lead
The Home Depot
06.2005 - 01.2012
- Front End supervisor/Customer Service/Trainer and Development
- Make sure all Regulatory Compliance requirements are being followed and resolve issues as needed
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Tracked employee progress throughout development programs, providing timely feedback for adjustments as needed.
- Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.
- Provided coaching and mentorship to employees seeking professional growth opportunities.
Education
General educational development -
Las Vegas High School
Las Vegas, NV06.2005
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Workload balancing
- Documentation and reporting
- Strategic planning
Experience
10+ Years Customer Service
5+ Years Training Developing
5+ Years Mentoring
7+ Years Team Lead
4 + years Quality Assurance
Software
ADP
Tableau
One Note
Microsoft
Excel
Power Point
Timeline
Quality Assurance Analyst
Lending Club Bank
09.2019 - Current
Oven Operator
Mountain Country Foods
12.2018 - 08.2019
Sprint Business Associate
Sprint Corporation
02.2015 - 12.2018
Cocktail Server/Bartender
Arizona Charlies - Decatur
10.2013 - 02.2015
Certified Pharmacy Technician
Walgreens
01.2012 - 08.2012
Learning and Development Front End Lead
The Home Depot
06.2005 - 01.2012
General educational development -
Las Vegas High School
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