Monica Espinosa
Auburn,AL
Summary
Ambitious, bilingual young woman looking to build a successful career. Recognized for work ethic and constant strive to be better what whatever it is being done. Eager to learn and grow in the public relations industry and ready to take on new challenges and new positions. Strength in communication, crisis management, social media management and strategic thinking skills. Clear understanding of what it takes to be motivated, to grow and to excel in the future.
Overview
3
3
years of professional experience
Work History
Sales Lead
Journey's
Auburn, Alabama
04.2022 - Current
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Contacted customers to immediately find resolutions for escalated issues.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Head Server
El Patron Mexican Grill
Auburn, AL
12.2020 - 04.2022
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Checked identification for minimum age for sale of alcoholic beverages.
Social Media Committee Member
The Oaks Agency AU
Auburn, AL
12.2020 - 04.2022
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Managed all aspects of social media division of agency, including production, circulation, marketing, advertising and new product development.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Attended committee meetings to propose, discuss and advance management and investment ideas.
Education
Bachelor of Arts - Public Relations
Auburn University
Auburn, AL05.2023
Skills
- Project Management
- Interpersonal Communication
- Multitasking abilities
- Critical thinking
- Media relations
- Information gathering
- Social media expertise
- Associated Press style
- PR strategy development
- Social media marketing
- Verbal and written communication
Languages
Spanish
Native or Bilingual
French
Limited Working
Korean
Elementary
Timeline
Sales Lead
Journey's
04.2022 - Current
Head Server
El Patron Mexican Grill
12.2020 - 04.2022
Social Media Committee Member
The Oaks Agency AU
12.2020 - 04.2022
Bachelor of Arts - Public Relations
Auburn University
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