Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monette Hurley

Certified Pharmacy Tech
Upper Chichester ,PA

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Walgreen's Pharmacy, excelling in medication dispensing and insurance billing. Proven problem-solver with a keen attention to detail, enhancing patient care and satisfaction through effective communication and streamlined processes. Committed to maintaining compliance and optimizing pharmacy operations for improved patient outcomes.

Overview

16
16
years of professional experience

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
06.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.

Shift Manager/Key Holder

Walgreens
02.2010 - 05.2021
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.

Education

High School Diploma -

Garnet Valley
Glen Mills, PA

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Filling prescriptions
  • Pharmacy and customer records management
  • Prescription interpretation

Timeline

Certified Pharmacy Technician

Walgreen's Pharmacy
06.2021 - Current

Shift Manager/Key Holder

Walgreens
02.2010 - 05.2021

High School Diploma -

Garnet Valley

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Monette HurleyCertified Pharmacy Tech