Myra Olivas

• Provided companionship to patients, fostering positive relationships and emotional wellbeing.
• Assisted patients with daily living activities, promoting independence and quality of life.
• Provided mobility assistance such as walking and regular exercising.
• Provided transportation and ran errands with client.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Increased family satisfaction by maintaining open communication about patient progress and needs.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Built strong rapport with patients and families through attentive care and clear communication in both English and Spanish, ensuring comfort and trust.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Supported needs of 14+ residents under long-term care.

• Delivered high-quality, bilingual customer service to over 50+ clients daily, resolving issues efficiently while maintaining 95%+ satisfaction scores.
• Collaborated on bilingual call scripts and trained new hires on empathetic communication, cultural awareness, and conflict resolution.

• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.
• Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
• Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.