C
Philip Dutra
Senior Customer Service Counselor
Pompano Beach,Fl
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Customer Service Representative
mymedicalimages
Boca Raton, FL
11.2020 - Current
- Assisted the development team with testing and debugging of the application and provided insight on changes that could be made
- Helped train new employees and get them ready to take calls as quickly as possible.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Clip Editor
ClipStock
Boca Raton, FL
02.2019 - 11.2019
- Collaborates with associates online in new projects
- Ensures quality and adherence to the company's brand guidelines
- Determined readiness of written pieces, made changes and approved final versions for publication.
Customer Service/Underwriter
GNUSA INC
Boca Raton, FL
06.2015 - 02.2018
- Filed client documents and assisted associates to optimize processes
- Used back-office computer systems to update information as needed
- Handled incoming calls and other communications, providing prompt customer services and resolution on most of the calls without transferring the call to another resource for resolution
- Wrote clearly and helped with word processing when necessary
Technician
Tech Depot at Office Depot
Boca Raton, FL
08.2014 - 01.2016
- Displayed a genuine interest in helping others
- Worked with multiple customers at once while keeping the working area neat
- Evaluated, diagnosed and repaired personal computers, including laptop and desktop units, printers and phones
- Product Recommendations
- Performed complex mechanical alignments and calibration of equipment to quality standards.
Education
Bachelor of Sciences Geomatics Engineering -
Florida Atlantic University
01.2018 - Current
Associate of Arts - Computer Engineering
Palm Beach State College
08.2014 - 12.2017
High School Diploma - undefined
Skills
Service recommendations
Complaint resolution
Telephone etiquette
Coaching and mentoring
Data analysis
Self-Motivated
Flexible and Adaptable
Multitasking Abilities
Desktop support
Software diagnosis
Software
Python
Microsoft Office
Adobe Premier
Timeline
Senior Customer Service Representative
mymedicalimages
11.2020 - Current
Clip Editor
ClipStock
02.2019 - 11.2019
Bachelor of Sciences Geomatics Engineering -
Florida Atlantic University
01.2018 - Current
Customer Service/Underwriter
GNUSA INC
06.2015 - 02.2018
Technician
Tech Depot at Office Depot
08.2014 - 01.2016
Associate of Arts - Computer Engineering
Palm Beach State College
08.2014 - 12.2017