Ariana Gomez
Los Angeles,CA
Summary
Reliable house keeper enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
Work History
House Cleaner
Tidy House Clean
City of Los Angeles, CA
01.2021 - 01.2022
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Documented and reported necessary facility and building repairs observed.
- Adhered to professional house cleaning checklist.
Food Delivery Driver
DoorDash
City of Los Angeles, CA
03.2019 - 01.2022
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Immediately addressed problems with customers to promote speedy resolution.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Waitress
Red Lobster
Temecula, CA
01.2019 - 05.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
Education
GED -
Ohlone College
Fremont, CA06.2018
High School Diploma -
Irvington High School
Fremont, CA06.2015
Skills
- Guest Service and Support
- Room and Public Space Cleaning
- Verbal and Written Communication
- Cart Stocking and Organization
- Inventory Control
- Detail-Oriented
- Professional and Courteous
- Deep Cleaning Protocols
- Time Management
Timeline
House Cleaner
Tidy House Clean
01.2021 - 01.2022
Food Delivery Driver
DoorDash
03.2019 - 01.2022
Waitress
Red Lobster
01.2019 - 05.2020
GED -
Ohlone College
High School Diploma -
Irvington High School