Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Mondragon

Wheat Ridge,CO

Summary

Competent Accounts Receivable Specialist bringing 10 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

8
8
years of professional experience

Work History

Accounts Receivable Specialist

Lignetics
Louisville, CO
04.2021 - Current
  • Communicate with 50 clients daily to assist with account resolution
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Researched and resolved customer claims related to shortages, discount violations and returns.
  • Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
  • Reviewed accounts on daily basis to assess aging and pursue collection of funds.
  • Reviewed and posted ACH & Cash entries
  • Review order action report and or individual requests for order release

Credit and Collections Coordinator

Sunrun
Denver, CO
03.2019 - 09.2020
  • Collections- including investigating claims
  • Special projects as assigned
  • High Performing Rep
  • Handled executive escalations as assigned
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Used probing techniques to determine debtors' reasons for delinquency
  • Processed payments
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Trained new team members on scripts, company services and collection strategies
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Handled 80 outbound and inbound calls daily with goal of collecting owed debt

Accounts Receivable Coordinator

Peak View Roofing
Colorado Springs, CO
12.2017 - 01.2018
  • Verified discrepancies and resolved clients' billing issues
  • Processed incoming payments in accordance with established financial policies.
  • Prepared bills receivable, invoices and bank deposits.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Resolved valid or authorized deductions by entering adjusting entries.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Lisa Pierce (owner).
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Collections Specialist

Subscriber Services
Arvada, CO
02.2002 - 07.2007
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and ensured proper account documentation.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands 60-80.
  • Achieved performance goals on consistent basis.

Education

Associate of Arts - Medical Assistant

Pima Medical Institute
Aurora, CO
12.2007

GED -

Front Range Community College
Westminster, CO
08.2007

Skills

  • Credit and Collections
  • Statement Issuing
  • Bill Payment and Recordkeeping
  • Aging Reports Analysis
  • Reviewing Account Records
  • Accounting Remittances
  • Critical Thinking
  • Cash Application
  • Invoice Processing
  • Investigative Research
  • Accurate Payment Posting
  • Adjustment Posting
  • Collection Calls

Accomplishments

  • Coursera/Google IT Technical Support Specialization issued 1/2021 no exp all credentials upon request

Timeline

Accounts Receivable Specialist

Lignetics
04.2021 - Current

Credit and Collections Coordinator

Sunrun
03.2019 - 09.2020

Accounts Receivable Coordinator

Peak View Roofing
12.2017 - 01.2018

Collections Specialist

Subscriber Services
02.2002 - 07.2007

Associate of Arts - Medical Assistant

Pima Medical Institute

GED -

Front Range Community College

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Melissa Mondragon