Ashli Vaccaro
Hudson,NH
Summary
Recent college graduate with a Bachelors degree in Business Administration working as a Internal Service Advisor for a busy automotive dealership. With years of customer service experience bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. An enthusiastic worker seeking a position where my experiences, skills and educational background can contribute to an organization's goals. Consistently looking for ways to enhance my knowledge and skills through online courses and text book research. Currently taking an online course in Software Developing to study HTML, JAVA, & Python programming languages Eager to learn and take on new challenges and responsibilities that will lead to growth and development within an organization.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Tulley Automotive Group
Nashua, NH
01.2018 - Current
- Work face-to-face with customers addressing any concerns or comments
- Writing service orders and descriptions of problems and repairs
- Explaining repairs to customers Estimating the cost and time needed for repairs Handling customer complaints
- Developed estimates by costing materials, supplies and labor.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Communicated issues to supervisor and helped develop solutions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
Event Captain
Stonehedge Hotel and Spa
Tyngsboro, MA
01.2018 - 01.2019
- Hotel unfortunately went out of business
- Internal promotion from a guest service representative to event captain Ensures completion of set up/breakdown for events Customer interaction and request accommodation Identified issues/concerns and implementing effective solutions
- Scheduling staff for set up/breakdown and events
- Maintaining effective and efficient service during events
- Responsible for communicating any changes to events to all departments
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Assistant General Manager
Serenitee Restaurant Group
Middleton, MA
01.2015 - 01.2018
- Internal promotion from an hourly service and bartending role to management level
- Conducted weekly inventories and completed beverage orders
- Maintained a consistent beverage cost of 23% or lower, exceeding company goals.
- Created schedules for hourly staff members
- Maintained social media marketing presence through providing daily content and guest interaction
- Demonstrated exceptional guest service skills through active problem solving
- Responsible for opening/closing procedures, including daily POS reconciliations, cash drops and justifications.
- Lead hourly staff in pre-shift meetings to ensure consistent communication of goals and standards as well as monthly employee performance reviews Interviewed and effectively participated in the hiring and termination of employees.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
Case Manager/Reception/Bookkeeper
Barry Feinstein & Affiliates
Peabody, MA
02.2013 - 09.2015
- Increased referral rates by providing excellent service and building meaningful relationships with clients.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorney, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Interviewed and prepared intake sheets for clients.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Analyzed client balance sheets for auditing purposes.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
Education
Bachelor’s Degree - Business Management
Southern New Hampshire University
01.2017 - 11.2020
Skills
Technical Support
Knowledgeable in Microsoft Office
Account management
Scheduling/Planning
Negotiation
60 WPM typing speed
Administrative support
QuickBooks Pro
Supply ordering
Budgeting
Timeline
Service Advisor
Tulley Automotive Group
01.2018 - Current
Event Captain
Stonehedge Hotel and Spa
01.2018 - 01.2019
Bachelor’s Degree - Business Management
Southern New Hampshire University
01.2017 - 11.2020
Assistant General Manager
Serenitee Restaurant Group
01.2015 - 01.2018
Case Manager/Reception/Bookkeeper
Barry Feinstein & Affiliates
02.2013 - 09.2015