Le'Keitha Coates
CONCORD,NC
Summary
I am a highly motivated team player that is excited to join a Dental Team to demonstrate the clinical skills and hands-on training I gained attending D.A. Academy of NC. I am certified in North Carolina Dental Radiology, CPR,Dental Office Emergencies, Sterilization & Infection Control and received a DAI Course Completion Certificate.I love working with and caring for people. I bring over 9 years of professional experience delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Veronica Landers, Anotonio Landers
Shift Manager Trainee
TACO BELL
KANNAPOLIS, NC
08.2013 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
Customer Service Representative
Go Health
Charlotte, NC
04.2019 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Intern
Oasis Dentistry
Concord, NC
11.2019 - 12.2019
- Reviewed scheduled treatment and patient chart with training assistant
- Prepared appropriate materials (i.e., cements, amalgam, composite, impression materials, etc.) prior to dental procedures
- Provided detailed postop instructions to patients regarding appropriate precautions, diet and oral hygiene with training assistant
- Practiced instrument transfer during problem focused exams and composite restoration treatment
- Utilized appropriate sterilization and infection control techniques upon completion of dental procedures to sanitize and prepare room for next scheduled patient.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Education
D.A - Dental Assisting
Academy of North Carolina
Charlotte, Nc12.2019
High School Diploma -
Concord HIgh School
Concord, Nc06.2014
Skills
- Customer Service
- Treatment Room Preparation
- Disinfection and Sterilization
- Dental Radiography
- Team Building
- Inventory controls
- Training and mentoring
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Document and Records Management
Timeline
Intern
Oasis Dentistry
11.2019 - 12.2019
Customer Service Representative
Go Health
04.2019 - 12.2019
Shift Manager Trainee
TACO BELL
08.2013 - Current
Dental Assistant
Veronica Landers, Anotonio Landers
D.A - Dental Assisting
Academy of North Carolina
High School Diploma -
Concord HIgh School