Launa Campbell
Madera,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Supervisor, Customer Serviice
United States Postal Service, USPS
Fresno, CA
10.2014 - Current
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Worked with management team to implement proper division of responsibilities.
- Streamlined operations of multiple lines of business within organization.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored workshop work flow for over 50 employees.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided supportive link between external customers and internal operations.
- Identified individual employee's unique work styles and adapted management methods.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Washington Union High School
Easton CA06.2005
Skills
- Understanding Customer Needs
- Customer Account Management
- Creative Problem Solving
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Patient and Empathetic
- Promoting Brand and Company Identity
- Computer Proficiency
- Microsoft Office Suite
- Administrative and Office Support
- First-Tier Technical Support
- Team-Oriented and Cooperative
- Time Management
Timeline
Supervisor, Customer Serviice
United States Postal Service, USPS
10.2014 - Current
High School Diploma -
Washington Union High School
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