BRITTNEY HAGENS
Customer Service Representative
Oklahoma City,OK
Summary
Accomplished and energetic Customer Service Representative with a solid history of achievement in retail and accounting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Problem Analysis & Problem Solving, Customer Service and Effective Communication.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Member Service Representative
LIBERTY Dental Plan
Oklahoma City, OK
07.2021 - Current
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Increased revenue by actively listening to customers and proposing optimal [Product or Service] offerings.
Tax Analyst
Heartland Payment Systems
Oklahoma City, OK
01.2020 - 08.2020
- Preparing transaction tax (sales/use, business & occupation, gross receipts, and property tax) returns for monthly, quarterly and annual filings;
- Researching transaction tax issues;
- Interpreting and complying with state, local and international statutes, regulations, and legislation;
- Preparing for, and assisting with, transaction tax audits
- Preparing and/or reviewing indirect tax filings
- Providing guidance based on research of transaction tax laws and regulations
- Assisting with the reconciliation of transaction tax general ledger accounts
- Developing and implementing process improvements
Regional Accounting Specialist
MHC Kenworth
Oklahoma City, OK
03.2018 - 07.2019
- Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Customer Support Specialist
Family Leisure Oklahoma City, Oklahoma City, OK
Oklahoma City, OK
05.2007 - 07.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Shift Supervisor
Mustang Treatment Center
Mustang, OK
09.2016 - 02.2018
- Supervise daily activities of juvenile residents, ensuring adherence to all established policies and procedures
- Maintains individual case files, recording all contacts and amends files to reflect changes as appropriate
- Teaching juvenile offenders basic life skills, problem-solving skills, rehabilitative skills and behavioral management
- Observing and recording mental and physical health and behavioral concerns of juvenile offenders and reporting it to supervisors and YGS Counselors
- Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance.
Detention Officer I
Oklahoma County Juvenile
Justice, Oklahoma City, OK
10.2014 - 06.2016
- Supervise daily activities of juvenile residents, ensuring adherence to all established policies and procedures
- Maintains individual case files, recording all contacts and amends files to reflect changes as appropriate
- Teaching juvenile offenders basic life skills, problem-solving skills, rehabilitative skills and behavioral management
- Observing and recording mental and physical health and behavioral concerns of juvenile offenders and reporting it to supervisors and YGS Counselors.
Sales Clerk
7-Eleven Stores
Oklahoma City, OK
06.2009 - 09.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- High school diploma
Education
No Degree - Addiction Counseling
Oklahoma City University
Oklahoma City, OK 08.2020 - Current
Skills
CRM
Account management
Money handling abilities
Professional telephone demeanor
Retail store support
POS systems expert
Complaint resolution
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
- I have received recognitions in various ways for my great rapport with members as well as superb soft skills and exceeding expectations of different assigned tasks.
Timeline
Member Service Representative
LIBERTY Dental Plan
07.2021 - Current
No Degree - Addiction Counseling
Oklahoma City University
08.2020 - Current
Tax Analyst
Heartland Payment Systems
01.2020 - 08.2020
Regional Accounting Specialist
MHC Kenworth
03.2018 - 07.2019
Shift Supervisor
Mustang Treatment Center
09.2016 - 02.2018
Detention Officer I
Oklahoma County Juvenile
10.2014 - 06.2016
Sales Clerk
7-Eleven Stores
06.2009 - 09.2014
Customer Support Specialist
Family Leisure Oklahoma City, Oklahoma City, OK
05.2007 - 07.2019