Denero Charles
Member Service Representative
Anchorage,AK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Representative
Credit Union One
Anchorage, AK
05.2022 - Current
- Strengthened communication skills through regular interactions with others.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Continuously strived to obtain information and practice abilities beyond the current position to improve performance.
Manager, Operations
Wendy's
Anchorage, AK
12.2021 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff and customer conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Tracked funds, balanced drawers daily, and logged transactions regarding each locations vault.
- Established team priorities, maintained schedules and monitored performance.
Line Cook
Wingstop
Anchorage, AK
09.2020 - 02.2021
- Produced dozens of orders every hour to keep up with demand.
- Created identical meals throughout the day with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Certified Trainer
Raising Cane's
Anchorage, AK
03.2019 - 09.2020
- Adhered to class plan and deadline-oriented training schedule.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Controlled the work environment in place of absent management to ensure smooth workflow and shift transition.
Education
High School Diploma -
Bartlett High School
Anchorage, AK 08.2015 - 05.2019
Skills
Database Management
undefinedTimeline
Member Service Representative
Credit Union One
05.2022 - Current
Manager, Operations
Wendy's
12.2021 - 05.2022
Line Cook
Wingstop
09.2020 - 02.2021
Certified Trainer
Raising Cane's
03.2019 - 09.2020
High School Diploma -
Bartlett High School
08.2015 - 05.2019
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