Overview
Work History
Education
Skills
Timeline
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Marta Marquez

Homestead,FL

Overview

12
12
years of professional experience

Work History

Bilingual CSR

A 1 Leather
Miami, FL
04.2009 - 11.2020
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered up to 10 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.

Education

Bachelor of Arts - Education

Salvador Allende
Havana, Cuba
06.1979

Skills

  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Service Recommendations
  • Technical Direction

Timeline

Bilingual CSR

A 1 Leather
04.2009 - 11.2020

Bachelor of Arts - Education

Salvador Allende
Marta Marquez