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Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

I am a multi tasker who is a quick learner and can work in fast paced environment. I am responsible, motivated, and ready to take on new challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Objectives
Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

Summary of Qualifications

  Responsible and dedicated talent for quickly learning new positions and adapting to new environments
  Flexible, versatile, and highly trainable
  Ability to work well and perform under pressure and strict deadlines
  Works well in a team environment or independently
  Ability to read and write in Spanish fluently
  Exceptional customer service skills
  Excellent phone etiquette
  Ability to solve problems with little or no guidance
  Asks questions
  Dedicated customer service
  Professional with knowledge of service delivery and proven multitasking abilities
  Committed to maintaining professional relationships to increase consumer experience and service


 Experienced Work @ Home Customer Service Agent with minimum supervision, taking calls inbound and outbound. Skilled in analyzing client needs; and recommending appropriate services. Excellent interpersonal and communication skills. Sensitive to client needs. Honest, energetic, hardworking, also detailed oriented. 

Marta Marquez

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Bilingual CSR

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Bachelor of Arts - Education

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Bilingual CSR

Bachelor of Arts - Education

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