Marta Marquez
Homestead,FL
Overview
12
12
years of professional experience
Work History
Bilingual CSR
A 1 Leather
Miami, FL
2009.04 - 2020.11
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 10 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Education
Bachelor of Arts - Education
Salvador Allende
Havana, Cuba06.1979
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Service Recommendations
- Technical Direction
Timeline
Bilingual CSR
A 1 Leather
2009.04 - 2020.11
Bachelor of Arts - Education
Salvador Allende